Hello:
Reload the application:
show call application session ! you will see the application ID
call application session stop id xx <- the id you get from the previous command
Then a call to the bacd will start the application again
hth
Date: Wed, 24 Mar 2010 02:06:59 +1100
From: jeremy.coo...@gmail.com
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] BACD stupid problem, it's driving me nuts
Hi,
I tried to configure BACD on 2801 (12.4(22)T3) after a long time since I
configured AA.But I couldn't make it work, Below is my config. I just want
calls from pots hit AA.
options 1: call by extension
option 0 : call to operator
Problem is : it hits AA , welcome and menu played but when I hit 0 ,it wouldn't
transfer to operator. ( also tried 2 hunt groups as well as I suspected it
might need at least 2 hunt groups to work properly but same result. calls just
get dropped.)
application
service queue flash:app-b-acd-2.1.0.0.tcl
param queue-len 4
param queue-manager-debugs 1
param number-of-hunt-grps 1
param aa-hunt10 5000
!
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
param number-of-hunt-grps 1
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 90008000
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 700
param voice-mail 1999
param service-name queue
voice hunt-group 11 peer
list 1000,2000
timeout 180
pilot 5000
ephone-dn 1
number 1000 sec 2000
int loo 1000
ip add 1.1.1.1 255.255.255.255
dial-peer voice 223 pots
service aa
incoming called-number 90008000
direct-inward-dial
debug output:
application
service queue flash:app-b-acd-2.1.0.0.tcl
param queue-len 4
param queue-manager-debugs 1
param number-of-hunt-grps 1
param aa-hunt10 5000
!
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
param number-of-hunt-grps 1
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 95412588
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 700
param voice-mail 1999
param service-name queue
voice hunt-group 11 peer
list 1000,2000
timeout 180
pilot 5000
ephone-dn 1
number 1000 sec 2000
int loo 1000
ip add 1.1.1.1 255.255.255.255
dial-peer voice 223 pots
service aa
incoming called-number 95412588
direct-inward-dial
Debug output :
*Mar 23 14:00:08.563: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now connected
to 4001 N/A
*Mar 23 14:00:08.567: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now connected
to 4001 N/A
C2801#
*Mar 23 14:00:10.031: //25//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside
Tcl modulespace. code=1 code=ERROR
*Mar 23 14:00:10.035: TCL script failure
Result:
Play Failed
*Mar 23 14:00:10.035: TCL script failure errorInfo:
Play Failed
while executing
"media play leg_incoming moh:livemoh"
("default" arm line 15)
invoked from within
"switch -exact $optionSelected {
{#} {
act_RetryMenu
}
{0} {
act_GotDestNoOption
}
default {
set playMusicFlag 1
..."
(procedure "act_GotDest" line 31)
invoked from within
"act_GotDest"
*Mar 23 14:00:10.035: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming
call to queue 5000 +++
*Mar 23 14:00:10.035: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS
{TclModule_68093B90_0_1358000 {CALL_NEW} {1269352810}} <<<
*Mar 23 14:00:10.039: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 5000 Queue
Length = 1 +++
C2801#
*Mar 23 14:00:10.059: %ISDN-6-DISCONNECT: Interface Serial0/1/0:0 disconnected
from 4001 , call lasted 1 seconds
C2801#
*Mar 23 14:00:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service
Running <<<
*Mar 23 14:00:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
{TclModule_68093B90_0_1358000 {CALL_NEW} {1269352810}} <<<
C2801#
*Mar 23 14:01:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service
Running <<<
*Mar 23 14:01:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
{TclModule_68093B90_0_1358000 {CALL_NEW} {1269352810}} <<<
*Mar 23 14:01:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS
<<<
*Mar 23 14:01:27.575: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ AA
TclModule_68093B90_0_1358000 not responding, flushed from Queue +++
Thanx
Jeremy
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