Thanks for that info Amy. I found a link that should be helpful. http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008067cb94.shtml
Amp Quoting Amy Ryan <ar...@ipexpert.com>: > Hello Sergio, > > Thank you for bringing to our attention that the solution was missing. This > has now been added and the update should be available for download shortly. > > In this instance, there should not be an issue with the license and IVR > sessions are not required as part of the license. It appears below that you > have the correct license. (CCM) > > Please ensure you have completed the following steps: > In Cisco Unity Express > 1. Enabled Voiceview > > In CUCM > 1. Added Voiceview as a phone service (Service url: > http://10.10.202.2/voiceview/common/login.do) > 2. Applied service to the appropriate phone and reset phone > 3. Associated phone as a controlled device with the ³cue² Application User > (just as you have for cti ports and cti route point) > > Once the above steps are completed, you should be able to press the Services > button and see the menu option for Voiceview (or the name you gave the phone > service). Use the username and pin assigned to the voicemail box in Unity > Express for Login (authentication). > > Once logged in: > 1. Press 1 for Inbox > 2. Highlight and Select desired message > 3. Press Listen > > At that point the message should be played via the speakerphone. Please let > us know your results. > > HTH, > Amy > > > --- > Amy Ryan CCIE #24677 (Voice) > Technical Instructor - IPexpert, Inc. > Mailto: ar...@ipexpert.com > Telephone: +1.810.326.1444 > Live Assistance, Please visit: www.ipexpert.com/chat > <http://www.ipexpert.com/chat> > eFax: +1.810.454.0130 > > IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, > Audio Tools, Online Hardware Rental and Classroom Training for the Cisco > CCIE (R&S, Voice, Security & Service Provider) certification(s) with > training locations throughout the United States, Europe, South Asia and > Australia. Be sure to visit our online communities at > www.ipexpert.com/communities <http://www.ipexpert.com/communities> and our > public website at www.ipexpert.com <http://www.ipexpert.com/> > > > > > From: Sergio Polizer <spoli...@hotmail.com> > Date: Mon, 12 Apr 2010 18:10:36 -0300 > To: <moataz_m...@yahoo.com>, <mlin...@conet.de> > Cc: <ccie_voice@onlinestudylist.com> > Subject: Re: [OSL | CCIE_Voice] Vol 2 Lab 10 Q4.6 - VoiceView and CUCM - > Authentication Error > > Hello Mirco, > > I added 4 IVR ports but same issue. Any other suggestions? > > Can It be an expected behavior? > > Thank you, Sergio. > ------------------------ > cue# sh software licenses > Installed license files: > - voicemail_lic.sig : 12 MAILBOX LICENSE > - ivr_lic.sig : 4 PORT IVR BASE LICENSE > > Core: > - Application mode: CCM > - Total usable system ports: 8 > > Voicemail/Auto Attendant: > - Max system mailbox capacity time: 6000 > - Default # of general delivery mailboxes: 5 > - Default # of personal mailboxes: 12 > > - Max # of configurable mailboxes: 17 > > Interactive Voice Response: > - Max # of IVR sessions: 4 > > Languages: > - Max installed languages: 5 > - Max enabled languages: 5 > > > > Date: Mon, 12 Apr 2010 10:27:22 -0700 > From: moataz_m...@yahoo.com > Subject: Re: [OSL | CCIE_Voice] Vol 2 Lab 10 Q4.6 - VoiceView and CUCM - > Authentication Error > To: spoli...@hotmail.com; mlin...@conet.de > CC: ccie_voice@onlinestudylist.com > > I have the same issue > > --- On Mon, 4/12/10, Linden, Mirco <mlin...@conet.de> wrote: >> >> From: Linden, Mirco <mlin...@conet.de> >> Subject: Re: [OSL | CCIE_Voice] Vol 2 Lab 10 Q4.6 - VoiceView and CUCM - >> Authentication Error >> To: "Sergio Polizer" <spoli...@hotmail.com> >> Cc: ccie_voice@onlinestudylist.com >> Date: Monday, April 12, 2010, 12:48 PM >> >> Hi Sergio, >> >> If I¹m not completely wrong you need an IVR license on your CUE to get the >> listen function running. Brgds, Mirco >> >> >> Von: ccie_voice-boun...@onlinestudylist.com >> [mailto:ccie_voice-boun...@onlinestudylist.com] Im Auftrag von >> Sergio Polizer >> Gesendet: Montag, 12. April 2010 14:25 >> An: ccie_voice@onlinestudylist.com >> Betreff: [OSL | CCIE_Voice] Vol 2 Lab 10 Q4.6 VoiceView and CUCM - >> Authentication Error >> Hi, After integrated CUE w/ CUCM, Question 4.6 (Vol 2 LAB 10) asks us to >> allow users to log into the voicemail system via the services >> button on their >> phone. Users should have the ability to view, sort and manage their >> voicemail >> messages and manage their voicemail greetings. The question does not say >> nothing regarding listen, and It is exactly I can not do. I got a >> Error when I >> press ³Listen² button. I receive ³Authentication error. Report this error to >> your system administrator² I¹d like to confirm if this is the expected >> behavior or If there is a problem in my config because I did not find >> documentation for this and also, the Solution is Missing at Proctor Guide. >> When integrated with CUCME We have to configure Authentication service and >> Authentication Fallback server. But, when CUE c/ CUCM the >> authentication link >> is a Enterprise Parameter and is different URL. Also, there isn¹t the option >> to configure a fallback authentication link at CUE. Does someone >> could share >> your experience with VoiceView at CUE integrated CUCM? Thanks, Sergio . >> >> >> Veja todos os seus e-mails de diferentes contas com apenas um login. Veja >> como. >> ----------------------------------- >> CONET Solutions GmbH, Theodor-Heuss-Allee 19, 53773 Hennef. >> Registergericht/Registration Court: Amtsgericht Siegburg (HRB Nr. 9136) >> Geschäftsführer/Managing Directors: Jürgen Zender (Sprecher/Chairman), Anke >> Höfer >> Vorsitzender des Aufsichtsrates/Chairman of the Supervisory Board: >> Hans-Jürgen >> Niemeier >> >> CONET Technologies AG, Theodor-Heuss-Allee 19, 53773 Hennef. >> Registergericht/Registration Court: Amtsgericht Siegburg (HRB Nr. 10328) >> Vorstand/Member of the Managementboard: Rüdiger Zeyen ( Vorsitzender >> /Chairman), Wilfried Pütz >> Vorsitzender des Aufsichtsrates/Chairman of the Supervisory Board: Dr. Gerd >> Jakob >> >> >> -----Inline Attachment Follows----- >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> >> >> Veja todos os seus e-mails de diferentes contas com apenas um login. Veja >> como. >> <http://www.windowslive.com.br/public/tip.aspx/view/16?product=1&ocid=Hotmail: >> MSN:Hotmail:Tagline:1x1:semLinha> >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com > > _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
