I cannot understand, how the Agent (IPPA or CAD) can show manually configured Varibales values, until the call comes to Agents phone.
You can use the Get Reporting Statistics Step to gather info about the Queue - But I do not know, how to pass that variables to Agents layout in real time - the call did not get to agents yet, so how that parameter is dynamically updated on Agents screen? On Mon, Jan 23, 2012 at 6:12 PM, John McGaughey (jomcgaug) < jomcg...@cisco.com> wrote: > In lab 1 of the new 5 labs, question 7.3 it asks that the agent be able > to see the ani and number of calls in queue. The DSG says to add a > “salesinq” field to the default layout. The problem is that there is > nothing telling IPPA what to populate this field with.**** > > ** ** > > So in my lab I see the following when I press CDATA.**** > > ** ** > > ANI: 4678124**** > > callsinq:**** > > ** ** > > But the DSG is showing callsinq: 1. There must be a step missing from the > DSG. How do we populate the callsinq field?**** > > ** ** > > John**** > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com <http://www.platinumplacement.com/> >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
