Did you run a debug on the script and test what is the error/exception when
the call hits the Call Redirect Step? When you run a debug, also check if
it is reading the value for the logged in agents against the variable in
the script.


Regards
Gurpreet

On Sun, Apr 8, 2012 at 6:07 AM, Chris <devsin2...@gmail.com> wrote:

> The attached is screen capture of the icd script and script. Task is to
> redirect the call to BR1PH2 "1002", if there are no agents logged in.   I
> reset the application and script few times. but call still doesn't get
> redirected to 1002. Can someone have a look at the script and tell where is
> the mistake.
> Best Regards
> Chris
>
>
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