Hi Juan,
Since it's now tomorrow in my region, I think we should say something about
this issue :-))
I assume that you've an H323 GW at HQ. If so, please remove both dial-peers and
replace with the following one and specify the codec to be g711ulaw.
dial-peer voice 2220 pots
service mva
incoming called-number 2220
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
Also, make sure that when you configured the MVA service on the HQ router that
it has been loaded successfully.
application
service mva http://177.1.10.10:8080/ccmivr/pages/IVRMainoage.vxml
Once you hit enter the router will display a message that it was read
successfully.
Thanks,
Ramy
CC: kew...@gmail.com; ccie_voice@onlinestudylist.com
From: lopez.hernandez.j...@gmail.com
Subject: Re: [OSL | CCIE_Voice] MVA issue playing the prompts
Date: Sun, 22 Apr 2012 00:11:32 +0200
To: ramyoth...@hotmail.com
Hi Ramy,
I did a reboot of everything in the end - no success. Not sure what is going in
this time, traces don't show why I dont hear nothing., or I am not looking at
the right things...
Tomorrow another day :) ?
On 21 Apr 2012, at 21:31, Ramy Abdelrahim <ramyoth...@hotmail.com> wrote:
Hi Juan,
Did you try to restart the MVA service on the PUB?
Thanks
Ramy
Date: Sat, 21 Apr 2012 14:28:02 +0200
From: lopez.hernandez.j...@gmail.com
To: kew...@gmail.com
CC: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] MVA issue playing the prompts
thanks - did remove the direct inward dial, checked the complete match.
Still no prompt to be heard passed the initial "welcome to cisco unified comms '
cheers,
Juan
Op 21 april 2012 12:00 schreef Ken Wyan <kew...@gmail.com> het volgende:
Remove direct-inward-dial from dial-peer 100
In service parameters MVA destination should be complete match (default)
Thanks
On Sat, Apr 21, 2012 at 2:27 PM, Juan Lopez <lopez.hernandez.j...@gmail.com>
wrote:
Dear all,
redoing some lab testing today, and for some odd reason :) I am not able to
have MVA playing the prompts.
I call in into the MVA number.
I hear the lady in the box telling me I'm welcome to Cisco Unified Comms.
Then it goes silent....
apart from that it is working: while no one asks me - enter the user's PIN code
12345, press 1, then an internal number in the none partition, it will connect
to that number.
Cheking the debug vxml on the router does not tell much. Then checking the
trace files either:
the trace steps regarding playing the first prompt - which I believe is the one
asking for the PIN:
controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile()
controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 5.au and
locale = en_US
controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 5.au and
locale = en_US
controller.IVRGetAudioFile - [CCM_IVR]:: getting the file now
so no errors, but nothing played.
Can anyone help me with this, I cannot seem to find what is wrong.
To make sure, I placed the router in the HQ device pool - so it speaks g711
with the UCM -as I am not sure the UCM will be able to play these prompts in
g729 too.
On the router it's:
dial-peer voice 100 pots
service mva
incoming called-number 2220
direct-inward-dial
!
dial-peer voice 1001 voip
destination-pattern 2220
voice-class codec 1
session target ipv4:177.1.10.10
dtmf-relay h245-alphanumeric
no vad
with the voice-class codec speaking g711u/g729r8
PS/ reboot of servers did not help.
any help is much appreciated !
Juan
_______________________________________________
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_______________________________________________ For more information regarding
industry leading CCIE Lab training, please visit www.ipexpert.com Are you a
CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
