You have to go into Cisco Desktop Administrator and create a new field under Services Configuration --> Enterprise Data --> Field. The you add the new field to your Layout List in CDA. Finally, you set it in your script using ³Set Enterprise Call Info.²
On 5/17/12 1:08 PM, "Pavan K" <[email protected]> wrote: > If asked to add custom fields under the "Caller Data Softkey" in IP Phone > Agent, how does one do that ? > > This is easily doable in CAD using the CDA & "Set Enterprise Call Info > command" > > How does one do it on the IPPA ? -- Dan Quinlan Collaboration Engineering PA Territory Cisco Systems, Inc. 323 North Shore Drive Suite 300 Pittsburgh, PA 15212 United States Cisco.com <http://www.cisco.com> Phone: 412.237.6268 [email protected] Think before you print. This e-mail may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply e-mail and delete all copies of this message.
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