Check the external phone number mask on the line on the RDP (not the phone 
itself.). I think you'll find that it's blank. When you alter a DN for a shared 
line, you need to propagate the changes. 

DQ
d...@cisco.com

Sent from my iPhone

On May 21, 2012, at 2:08 AM, "Juan Lopez" <lopez.hernandez.j...@gmail.com> 
wrote:

> Hi Steven, not sure this was a reply to my question.  If so, i was talking 
> about the ANI, not the CNAM :)
> As for your answer, are you able to show the CNAM when calling à PSTN phone? 
> Can you confirm, as to my knowledge this is not supported - i can only show 
> if for internal calls once answered. 
> 
> Cheers,
> Juan
> 
> On 20 May 2012, at 19:23, steven moran <smoran...@gmail.com> wrote:
> 
>> is the call name missing in the rining or answered state?
>> 
>> answer the call on thePSTN side and see if the name is there, if not make 
>> sure you have gone to the primary extension number and propagated the call 
>> line values to the RDP extension, the user is assocaited with both lines and 
>> that the owner ID for the primary phones is the user.
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> _______________________________________________
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com
> 
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