this means you do not have all configuration completed. You need to check these few places:
1. user licensed for CUP in UCM 2. You have created the Application user for IPPM(PhoneMessenger) in UCM and the phone you are using the IPPM service on is associated with this Application user.. Also make sure this user is CTI enabled and that the passwords in UCM and Application IPPM are the same, also make sure the IPPM status is set to on. Additionally if you want to see presence updates make sure you have your SIP trunk from UCM to CUPS set properly and that the user that you want to see presence updates from has been associated with the line/DN. This email and any files transmitted with it are confidential and are intended for the sole use of the individual to whom they are addressed. Black Box Corporation reserves the right to scan all e-mail traffic for restricted content and to monitor all e-mail in general. If you are not the intended recipient or you have received this email in error, any use, dissemination or forwarding of this email is strictly prohibited. If you have received this email in error, please notify the sender by replying to this email. _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
