Check the hunt pilot. What partition is it in? 

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On Sep 4, 2012, at 8:03 AM, Pavan K <pav.c...@gmail.com> wrote:

> UCM 8.6.2 / Unity Connection 8.6.2
> 
> Is there a way to prevent users from dialing the Voicemail pilot directly ?
> 
> 
> I tried the following but it doesn't work
> (1) Place the Unity Route Pattern in a Partition (lets say Voicemail)
> (2) Configure the CSS on the Voicemail Pilot to include the Voicemail 
> Partition
> (3) Device/Line CSS on the Phone does not have the Voicemail pilot in it
> 
> It seems to always use the Line/Device CSS to call into the Voicemail
> System when
> the Voicemail button is pressed on the phone (instead of using the CSS
> configured in Voicemail Pilot / Profile assigned to the device).
> 
> 
> Forwarded calls get routed to Voicemail as the CF CSS is set to use
> "With Configured CSS" and the CSS for Forwarding has the Voicemail CSS
> 
> -- 
> - Pavan
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