Try adding "standard CTI enabled" to the jtapi user. I've seen issues with the
"control all devices" in the past.
DQ
Dan Quinlan, CCIE #36129
daqui...@cisco.com
On Oct 19, 2012, at 1:09 PM, "Peter Simmons" <pe...@grayrigg.com> wrote:
> Dear all,
>
> I have run into problems trying to get Voiceview message playback working
> with Call Manager (not CME - please note!)
>
> I have done the following:
>
> 1) Checked CUE license is correct for CCM integration
>
> 2) Enabled VoiceView on CUE
>
> 3) Created a phone service on CUCM pointing to the CUE URL (
> http://<CUE-hostname>/voiceview/common/login.do)
>
> 4) Assigned phone service to users
>
> 5) Associated CUE jtapi user with the relevant phones
>
> 6) Assigned CUE jtapi user correct permissions (mainly "allow CTI control of
> all devices")
>
> 7) Reset phones and CUE
>
> CUE VMX works just fine, all "normal" functions are working as expected, and
> I can leave and retrieve VMX without issues via the handset.
>
> I can log in to the Voiceview service and look at the messages in the inbox,
> and this session shows up on the CUE (using the "show voiceview sessions" CLI
> command) - so I know the URL in the CUCM phone service must be good :-)
>
> However, I cannot playback or record anything e.g. I cannot playback
> messages, I cannot record a new spoken name and so on.
>
> I get an error message:
>
> "Unknown error code {0}. Report this to error to your system administrator"
>
> I've searched the archives for a solution and applied some google-time to
> this, but with no success.
>
> Below is some "show output" from CUE in case this helps.
>
> CUE# sh software license
> Installed license files:
> - voicemail_lic.sig : 25 MAILBOX LICENSE
> - ivr_lic.sig : NULL IVR LICENSE
>
> Core:
> - Application mode: CCM
> - Total usable system ports: 6
>
> Voicemail/Auto Attendant:
> - Max system mailbox capacity time: 840
> - Default # of general delivery mailboxes: 10
> - Default # of personal mailboxes: 25
>
> - Max # of configurable mailboxes: 35
>
> Interactive Voice Response:
> - Max # of IVR sessions: Not Available
>
> Languages:
> - Max installed languages: 2
> - Max enabled languages: 2
> CUE#
> CUE#
> CUE# sh voiceview configuration
> Phone service URL: http://<CUE-hostname>/voiceview/common/login.do
> Enabled: Yes
> Idle Timeout (minutes): 5
> CUE#
> CUE# sh voiceview sessions
> Mailbox RTP User ID Phone MAC Address
> 4001 No SCPhone1 00C8.D0B1.C0E9
>
> 1 session(s)
> 0 active RTP stream(s)
>
> CUE#
>
>
> I'm pretty much out of ideas, so happy to hear suggestions from the list
> members on this if you have them.
>
> --
> regards
>
> Peter
>
>
>
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_______________________________________________
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www.ipexpert.com
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www.PlatinumPlacement.com
