First you have to record the prompts, I recommend knowing how to do that in uccx and CUC. You never know when one method might not work. Recording script is easy, just use the icd.aef script, get rid of most and add the recording feature from media.
I record with UCCX so the files are stored with a strange name so I suggest changing it to something like thereare.wav and callsahead.wav but anything that helps you. Change the name before using the uccx web page to upload the prompts so they are available in the script repository, you need to use the appadmin page to do this. Then you get a reporting statistic showing the callers position in queue, decrement this by 1 then create a prompt from that number. Now you have three prompts, the two you recorded and the one you just create, use a container prompt to put all three together. Now play that prompt and then connect the user to the selected resource. Bill On Jan 29, 2013, at 1:17 AM, sanity insanity <networksanitytoinsan...@gmail.com> wrote: > hi Guys, > > I am trying to create a script for the following . How achieve it? > > -- when users call they should hear > “Thank you for calling” and immediately” > “After that it should play “All of our representatives are busy at this time > please stay on > the line some one will be with you shortly”. > > -- If there are zero call in the queue, the script should play “There are > currently ‘X’ calls > ahead of you”. > > -- In other words let’s say if the first caller calls in queue, He/She should > hear > “There are currently ZERO calls ahead of you”. If the 2nd call comes in while > the first call > is in the queue, it should play > “There are currently ONE calls ahead of you”. > > > Regards, > MJ > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
