Dear All,

I want to solve this case study with the lowest time I can for the test

SB PHONE 1 user is alleging an unauthorized access of his corporate directory 
services from his phone and has asked to disable access to his IP Phone 
corporate Directory.
You have management approval to disable the corporate directory for this phone 
only. When directory button is depressed for the other phones it should display 
services in below order
1) Missed Call 2) Received Calls 3) Placed Calls 4)Corporate Directory.

Kindly , Please guide me step by step for the quickest best way to make it 
easily in less than 15 minutes as this may take with me about 30 minutes in my 
way.
Also , Whats the best way of writing xml files to be in a working format that's 
my tricky part?
I can change ringlist.xml easily but this one is kind of difficult to make the 
thing working properly with IIS of the UCCX Server?

I want the best practice/optimal way to do it from A-Z so that I can beat that 
question as soon as I can.


Best Regards,
Hesham
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