hi All, I have 2 questions here...
1) If UCCX was supposed to use g729 codec . Then if we are using unity connection or uccx to record prompts it would record this prompts in g711ulaw. Therefore the prompts played from the script will be in g711ulaw when the uccx is setup for g729 .What is the way around? 2) How do we make callers hear ringback with they wait in a UCCX queue for their call to be answered by agents? Please assist. Regards, Drake
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