hi khaled,
you are not alone, i have 3 session with them this week, all of them issue
and i can not open the ticket , looks like they disable it
so frustrate
K
________________________________
From: khaled Saholy <khaled_sah...@hotmail.com>
To: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>
Sent: Sunday, June 30, 2013 12:07:50 PM
Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
Hi All,
I don't know what to say or whom to complain to?
This's the second day I'm having difficulty in working in my online sessions
with Proctorlabs vracks.
I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours
support but no one answering
Yesterday I asked the support if I can extend my current session by booking a
new following session but no one answered. I tried booking a new following
session hoping it will be linked up automatically but unfortunately it didn't.
So after that I had to stop my work after feeling frustrated.
Today I booked three consecutive sessions but the same problem happened again
but in a different form.
I noticed the remaining time is 3 hrs and 40 minutes in the first session and
informed the support guys but no one is answering.
After finishing my first session, I thought it will be disconnected but the
remaining time changed to 24 hours. Okay feeling happy with the new hours but
then maybe after about 30 minutes I found my telnet session got disconnected
and I can't access them or access the servers and after refreshing my account
at Proctorlabs site , I found thepod has changed. So means everything has gone.
The sessions were not linked-up as what they told us.
I just wonder whom to complain in such cases?
BTW,I also schedule sessions in the other competitor company vracks but to say
the truth I found their support and response are very good. Not only that but
they gave me back my credits and more.
Thanks for any help and regards.
Khaled Al-Saholy
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
