It has something to do with my HQ device pool. I'm not sure what's going on there.
On Sun, Oct 27, 2013 at 4:55 PM, Bill Hatcher <wchatc...@gmail.com> wrote: > I just noticed that under the end user page in presence none of the HQ > users have any devices listed. > > > On Sun, Oct 27, 2013 at 4:52 PM, Joel Murphy <jmurphy...@gmail.com> wrote: > >> Obvious stuff here, but what do the logs in CUPC say when you log in? >> Have you looked at any traces? You're config looks correct to me. >> On Oct 27, 2013 4:42 PM, "Bill Hatcher" <wchatc...@gmail.com> wrote: >> >>> User has both CUP and CUPC enabled under capabilities assognment. >>> >>> >>> On Sun, Oct 27, 2013 at 4:40 PM, Joel Murphy <jmurphy...@gmail.com>wrote: >>> >>>> How about licensing? Just a thought. >>>> On Oct 27, 2013 2:47 PM, "Bill Hatcher" <wchatc...@gmail.com> wrote: >>>> >>>>> I have encountered a very frustrating issue. I can do the full >>>>> integration between CUCM and CUPS. Everything will work, status, phone >>>>> control, IM, and voice mail. However no matter what I do I cannot get the >>>>> softphone capability to register. When I look at the show server health, >>>>> the TFTP server status shows the TFTP servers under the TFTP >>>>> Configurations >>>>> section, but nothing else is populated. Server Address, Server Port, and >>>>> Server Protocol all show "---". The softphone shows as Not Active as >>>>> well. >>>>> >>>>> The user is HQ2, the softphone sevice name is UPCHQ2, and it is >>>>> associated with the HQ2 user. Primary extension is set for the user, and >>>>> the CTI Enabled and CCM End User groups are assigned. >>>>> >>>>> The SIP trunk is set to use a cups SIP Trunk Security Profile. That >>>>> profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, >>>>> Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, >>>>> Unsolicited Notification, and Replace Headers are all checked. >>>>> >>>>> In Service Parameters the CUP PUBLISH Trunk is set correctly, and >>>>> Default Inter-Presence Group Subscription is set to Allow Subscription. >>>>> >>>>> The CtiGw applicaiton user account is configured with CTI Allow and >>>>> CTI Allow Control of All Devices. >>>>> >>>>> The CUPS System Configuration Troubleshooter is showing all Green as >>>>> well >>>>> >>>>> Any ideas would be greatly appreciated since I fly out tomorrow to >>>>> take my lab on Tuesday, and this is really worrying me. >>>>> >>>>> Bill Hatcher >>>>> >>>>> >>>>> _______________________________________________ >>>>> For more information regarding industry leading CCIE Lab training, >>>>> please visit www.ipexpert.com >>>>> >>>>> Are you a CCNP or CCIE and looking for a job? Check out >>>>> www.PlatinumPlacement.com >>>>> >>>> >>> >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
