Dear All, Regarding the Phone view software for controlling the phones, I have few questions to other study mates who are using Phone View for their preparation
Can you confirm you if the Application User (Admin User) & a End User (Phone User) account in Call Manager for PhoneView to use is pre configured for us on the proctor labs CUCM and those do have the following permissions? is the phone I am trying to control is already associated with the Phone User account? Is the phone I am trying to control already have web access enabled? Admin User • Standard CCM Server Monitoring • Standard EM Authentication Proxy Rights • Standard Tab Sync User Phone User • Standard CTI Enabled • Standard CTI Allow Control of Phones supporting Connected Xfer and conf Or do I need to do all the above mentioned setup during my session? Thanks, Viki On Thu, Oct 31, 2013 at 2:44 PM, Vignesh Sethuraman <sethuvign...@gmail.com>wrote: > Hello Experts, > > I am trying to use Phone view (lab edition) software to control my Lab > phones. I can see registered phones on the Phone view but when dial any > extension from any of the registered phones, for example 5001, I see > message at the bottom on the activity log stating "Command (Key:KeyPad5) > sent to device (SEP<MAC of my Phone>) using thread (3) with response failure > ". > > I tried to contact the Unified support team on this issue but I have not > received any response from the support team for last 1 month. > > If any of you have experienced this issue, please guide me to resolve this. > > Thanks, > Vignesh > > >
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