You're close. The holder (phone that is initiating the hold) dictates the audio file and the holdee (phone being held) uses its configured Moh server.
An example would be if user A is a help desk or other agent and has a recorded voice (special offers, website url, general tips, etc) as the moh audio file, but user B is a standard user with music file for MOH. If A places B on hold, then user B should hear the MOH file set on the A phone relevant to the help desk. For your scenarios it would look like this: A: b hears audio3 (network moh from A) streamed from server B (set on phone b) B: b hears audio2 (user moh from A) streamed from server B (set on b phone) C: a hears audio3 (user moh from b) streamed from server a (set on a phone) In another example, if user B pressed transfer when connected to A then user A would hear silence, not moh, before transfer is completed...hopefully you can see why based on the settings you listed. (Hint, take a look at which file A would be looking for from which server.) Hope this helps -Justin (Sent from my phone, please excuse and/or laugh at any typos.) On Jun 9, 2014 5:40 PM, "Karen Johnson" <karen.johnson...@yahoo.ca> wrote: > folks, > > we have following 2 IP phones registered to same CALL Manager. > > And there is "active call" between Phone A <----> Phone B > > Below are the "Line Level " setting of both Phones > -------------------------------------------------- > > 1. Phone A > > User Hold MOH : Audio 2 > Network Hold MOH : Audio 3 > MRGL : MRGL A --> MRG A -->MOH Server A (Audio 1, Audio > 2, Audio 3) > > 2. Phone B > > User Hold MOH : Audio 3 > Network Hold MOH : Audio 4 > MRGL : MRGL B --> MRG B -->MOH Server B (Audio 2, Audio > 3, Audio 4) > > > Scenario and Understanding > -------------------------- > > a. When IP Phone A "press " TRANSFER , Phone B will hear "Audio 4" from > MOH server B > b. When IP Phone A "press" HOLD , Phone B will hear "Audio 3" from > MOH server B > c. When IP Phone B "press" HOLD , Phone A will hear "Audio 2" from > MOH server A > > > DOES my understanding above correct ? > > Thanks, > Karen > > > _______________________________________________ > Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: > > iPexpert on YouTube: www.youtube.com/ipexpertinc >
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