At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list <centos@centos.org> wrote:
> > Hi all, sorry for being OT but would any of you recommend a ticketing system? > We'd like something pretty comprehensive to cover helpdesk and HR stuff as > well as software bugs/requests. There seems to be a million variations > out there. I use RT for sales and helpdesk (for web hosting clients) type stuff. Works reasonably well. Somewhat non-trivial to set up, but work well once set up. Warning: it needs all sorts of 'extra' Perl modules, mostly from RPMForge and somethings there are interesting package conflicts... Depending on how things are set up, you'll want to interpose a spam filter. http://www.bestpractical.com/?rt=3.4.2 I use bugzilla for software bugs/requests. RT would work here, but bugzilla is probably more familar to programmers and is somewhat better geared to bug reports. yum --enablerepo=epel install bugzilla > _______________________________________________ > CentOS mailing list > CentOS@centos.org > http://lists.centos.org/mailman/listinfo/centos > > > -- Robert Heller -- 978-544-6933 / hel...@deepsoft.com Deepwoods Software -- http://www.deepsoft.com/ () ascii ribbon campaign -- against html e-mail /\ www.asciiribbon.org -- against proprietary attachments _______________________________________________ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
