To make matters worse, they are not standing behind their Holiday Money Back Guarantee policy... It is suspended for Express packages that are not delivered within 90 minutes of the commitment time. The package still has not been delivered... well pass the 90 minutes. Their Normal Money Back Guarantee policy is 1 minute.
There were three flights to Indianapolis and one to Memphis will after the package arrived in Newark. From there, it could have made it to Boston in time. This was for my wife's business. I checked our FedEx package here and they had no problem when transferring from Newark. Also.. Fedex refused to put it on a First Overnight truck for 9am delivery for today. They said it is still a 2nd day Express and it will be delivered by 7pm tonight. The customer has now disputed the $300 order with PayPal over this. -----Original Message----- From: Justin Scott [mailto:[email protected]] Sent: Wednesday, December 23, 2009 1:40 PM To: cf-community Subject: RE: Fedex Sucks > Fedex blames it on the weather. Weather yesterday and today > in Newark and Boston was/is clear.. temps in the 20s. Perhaps it got stuck in line behind other packages that were delayed from earlier in the week? It's a really busy time of year for all of the shipping companies and the weather being bad in some areas certainly hasn't helped them any. Remember, like you, they're only human and are doing everything in their power to keep everything moving on schedule. Unfortunately FedEx can't be perfect (just like the rest of us). Better luck next time! -Justin ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:309779 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
