1. Offer free upgrade to Flash Builder 4.7 for CF Builder 2 customers who have Flash Builder 4.5 2. When customer fills out form to request upgrade, send them a broken download link and tell them to call technical support when they point that out in their support ticket 3. ??? 4. Profit!
/Begin Open Rant Seriously Adobe, I appreciate the free upgrade offer (a point release is usually a free update anyway though), but you need to make this stuff easier and at least competent. Sending a broken download link is bad enough, but when I respond saying, "Hey, thanks, but that download link you just sent me is redirecting to a 404 error page." your response should be "Hey, sorry about that, here's an updated link directly to the installer download", not: "We are sorry to hear that you are unable to download the software. In order to assist you better, we request you to please contact our Technical support so they will be able to help you with the installation. You can reach our Technical support at at 800-833-6687." The only reason I'm unable to download is because the link you gave me points to nowhere. Seriously, when I worked a help desk I actually looked at what the customer had sent and checked it out rather than just sending canned responses to call someone else and wash my hands of it. And why make us contact support in the first place? Why not just make 4.7 work with the same serial number from 4.5 so that we don't have to request a new one in the first place and jump through all these hoops. The harder you make it to actually acquire/install the software, the less I am going to want to use it. What should have been a five minute "click here to download update" has turned into days of back-and-forth with customer service. /End Open Rant ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:363963 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
