- Matt Small
----- Original Message -----
From: dana tierney
To: CF-Community
Sent: Tuesday, January 27, 2004 2:44 PM
Subject: Re:I'm going NUTS
call tracking software does exist and is commonly used in tech support. I'll try to come up with a name for you, none is surfacing at the moment.
Dana
>My supervisor "resigned" about 3 weeks ago and I have to take on about
>90% of what he did. So now I have to manage 5 web servers, over 15
>sites, head up several projects, deal with over 500 dealers calling me
>with questions, take calls from companies we've partnered with, and a
>bunch of things I've blocked from my conscious mind for the last week.
>Oh, did I forget to mention that I have to write CF apps while doing all
>of this?
>
>It's getting deep and I don't swim real well. :-|
>
>With that said, can some one recommend software that I can use to track
>the incoming calls. I want to keep track of the call time, what it was
>about, contact information, when to follow up, if it's been resolved and
>maybe help create a FAQ to boot. Is it possible some thing like this
>exists?
>
>Phillip B.
>
>
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