>I am seeking a position either in Development or in a Tech field. I have 2
>years of CF experience and 7 years experience as a Computer Operations
>Manager.
>
>
>My relevant qualifications are:
>
>Hand coding HTML for 4 years
>Hand coding CFML for 2 years
>Fusebox 2 methodology 2 years
>Javascript 1 year
>SQL and relational databases 2 years
>Computer repair and diagnosis (Expert 7 Years)
>Photoshop, Illustrator, Flash, Dreamweaver, Fireworks, Coldfusion Studio,
>Homesite, access,
>sql server, IIS
>Excellent troubleshooting skills
>Familiar with all aspects of IBM PC architecture
>Knowledge of networking protocols
>Knowledge of DOS/WIN95/98/NT/2000 server and advanced
>Excellent phone etiquette and techniques
>
>
>Assets:
>
>Adherence to best coding practices
>Good at code reusability
>Can work under time constraints
>Work well with others
>Problem resolving
>Customer service oriented
>
>
>
>Douglas L. Brown
>856 N. Mallard St. Orange, CA.
>Email: [EMAIL PROTECTED] Phone: 714-538-6611
>
>
>Experience
>2001-Present Self Employed Orange, CA.
>Projects range from application development, database design, layout and
>graphical content.
>
>Retained by Carnivore PC (Nearing Completion)
>Designed a large relational database in SQL 2000 for managing inventory,
>customers, orders
>and invoicing
>Designed the front end GUI interface for administration
>Responsible for layout and design and graphical content
>
>Retained by IRC Productions (Complete)
>Designed and developed a class scheduling program for HP using Coldfusion and
>access
>
>Retained by CMG (Currently being designed)
>Designed database system for the selling of music CD's etc online
>Designed GUI interface for managing content
>Responsible for layout and design of website including graphical content
>
>Retained by USA Shuttle (Complete)
>Designed basic website to allow for a web presence for client
>Responsible for all grapic design and layout
>
>
>1997-2002 2Net Corporation Orange, CA
>
>Technician:
>
>Was responsible for handling inbound and outbound calls, to customers of over
>80 OEM computer MFG's.
>Supported WIN95/98/ME/XP/2000/DOS as a way of troubleshooting hardware
>failures in IBM clones. Managed claim tickets and ordered correct parts for
>replacement in customers machines. This position was held for approx 3 months.
>
>Technician Supervisor:
>
>Was responsible for the day to day workings of the help desk and 3 levels of
>technical support. Organized technicians daily work load and provided training
>in new technologies. Used an ACD system for gathering reporting information on
>technicians call performance and resolution speed. Was responsible for
>updating the company knowledgebase on different solutions. Held this position
>for 6 months.
>
>Accounts Manager:
>
>Was responsible for the management of the help desk and customer service
>department, working in conjunction with the associated dept's manager. Spoke
>to OEM MFG's regarding any problems and the possible solutions. Also provided
>help desk support when needed. Held position for 6 months
>
>General Manager-Operations:
>
>Worked directly under the VP in the day to day operations of the company. Was
>responsible for all operations including help desk, customer service, sales
>and accounting. Managed employees work load and provided training. Managed
>performance issues regarding employees and handled the hiring/firing needs of
>the company. Responsible for monthly employee reviews and scheduling. Was
>direct liaison with all computer MFG's and their respective ownership and
>management.
>
>
>Skills
>HTML (advanced 4 Years)
>Coldfusion Application Server (Advanced 2 Years)
>Javascript (intermediate 1 Year)
>SQL (Intermediate 1 Year)
>Familiar with the Fusebox Methodology
>Graphics Design (Intermediate 1 Year)
>Computer Hardware & Repair w/ knowledge of win95/98/NT/2000 server and
>advanced
>
>
>Reference
>Peter Hon President 2Net Corporation
>Phone: 909-839-2807
>
>George Overholtzer Client - Carnivore PC
>Phone: 626-786-9434
>
>
>
>
>
>
>
>Douglas Brown
>Email: [EMAIL PROTECTED]

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