I read somewhere that it needs to be a full name, 
>not just the actual username, but I'm not sure what this means.  

You probably need to use a full-qualified Windows domain name.  In your code snippet, 
it would be something like the following:

        <cfldap action="query"  
        name="ldap_test"
        start="o=Anne Arundel Community College" 
        attributes="*" 
        server="server_name_here" 
        port="389" 
        username="mydomain\username"
        password="password">

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