If you are trying to get free support then I agree, your expectation level
is too high. Microsoft doesn't offer free support, neither does Oracle, IBM,
Sun or most other database integration companies. Allaire shouldn't be
expected to behave any differently. If you can't solve the problem with
Allaire Forums or CF_Talk, then pay for the support call and move on. How
much lost time and money did you lose waiting nine days? $100 to $200 for a
support call is a very good value. Pay it, and move on soldier. <g>
- Steve
Steve Pierce, HDL
"Co-Location starting $99 per month, no setup fee"
(734) 482-9682 | mailto:[EMAIL PROTECTED] | http://HDL.com
-----Original Message-----
From: Marcus [mailto:[EMAIL PROTECTED]]
Sent: Thursday, September 07, 2000 1:03 PM
To: [EMAIL PROTECTED]
Subject: RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
> Does anyone have tried to contact Allaire Customer support ?
>
> I tryed many times, for the past 9 days and I never received any
> answer form
> Allaire Company!
>
> Am I the only one facing this problem?
I have been... When I finally was contacted by someone at Allaire, it wasn't
a tech support person trying to fix the problem. It was instead a salesman
trying to sell me a $28,000 support package from Allaire. And when I
commented that I didn't appreciate someone trying to sell me support when I
was still trying to resolve an issue, I was told that Allaire needed to make
money.
Marcus
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