The point about extended hours is a good one, but I think for now I'm going to try to keep my clients in check. Probably this is something I'll want to offer as a next step in growth. Thanks very much for the info about Vonage.. I've checked this out and it seems like a perfect solution for a widespread team. My graphic designer is remote in Ontario and that works well..
> To bad it's only open to locals. I'm in Montréal and remoting isn't > bad - I've done it for three years now. As for the telephone support, > I've been on Vonage with US telephone number for my clients in the > states. Just to get a number in Vancouver and transfer calls. Also, > since all long distance is included - just x-fer calls on the service > plan. They also have a roming future that will ring multiple numbers > at a time and who ever picks up gets the call. > > Secondly, someone on the East coast could easily extend support hours > to earlier in the morning because of the time difference. Support > starting at 6am PST instead of 9am. Or later depending on the a new > employee's schedule (i.e. night workers, etc.). Sometimes just a > little difference - a longer amount of hand holding with a client - > can make a difference between choosing shop A and shop B. > > Just a thought - some drawbacks with not being local, but some > advantages. Who wants to come into work at 6am PST in Vancouver to > start support hours? > .... > Peter > [EMAIL PROTECTED] com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Discover CFTicket - The leading ColdFusion Help Desk and Trouble Ticket application http://www.houseoffusion.com/banners/view.cfm?bannerid=48 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:198575 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
