Rey, <shameless_plug> This sounds very similar to our product CFTicket. It has threading, keeps history of customer contacts, allows you to reply/delete/forward all emails from the server, etc.
You can take a look at it at http://www.cornfeed.com. There is an online demo that you can try, as well as a trial version (if you have CFMX 7+). </shameless_plug> The only problem you may have is that the subjects have some identifying string in it, which you may/may not like. Cedric >Hi Guys, > >We're interested in purchasing a mail management application that will >allow us to handle our mail-based customer service needs. > >The system would need to be able to read in mail from our mail server, >store it into a database and allow us to reply, forward, delete, and >maintain a conversation history of our replies to our clients with >proper date/time stamping on all events. It would also have to provide >user based security so that we could limit the type of functionality >that specific customer service reps could see. > >We'd prefer for this solution to: > >1) Include modifiable and easy to understand source code (not interested >in Fusebox-based solutions at this moment) > >2) Preferably be CF based. > >Anyone know of a solution like this? > >Rey... > >-- >http://www.ReyBango.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:217960 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
