I think you need an outside table that has just your 4 language_groups 
in it, and then LEFT OUTER JOIN to ensure you get at least one record 
for each language, with the COUNT()s that can be zero.

SELECT tbl_langs.language_group, Count(tbl_demographics.contact_id) AS 
CountOfcontact_id, tbl_demographics.town, tbl_demographics.region
FROM tbl_langs LEFT OUTER JOIN
tbl_demographics ON tbl_langs.language_group ON tbl_demographics.language_group
GROUP BY  tbl_demographics.town, tbl_demographics.region, 
tbl_langs.language_group
ORDER BY tbl_demographics.town, tbl_langs.language_group

That should do it ...

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