I am in the feedback loop and we immediately remove people who report 
us as spam.  Actually just about everyone that we remove asks to be 
subscribed again and say it was an accident. (It is an important 
medical newsletter to doctors that they all need to read). From now 
on, we are banning them for life.
   The hotmail people told me that we need to stay under .3% 
complaints.. which means if I send 2,000 and 6 complain, I am a 
spammer.  What happens is that someone doesn't read their email for a 
while, comes in and sees 10 issues (we send one a day), and reports 
all 10 as spam and kills us.

t 11:09 PM 1/27/2010, you wrote:

>On Wed, Jan 27, 2010 at 10:36 PM, Al Musella, DPM
><muse...@virtualtrials.com> wrote:
> > the question:   how many messages can be sent per time span and get
> > through? Anyone work this out?  We follow all of the rules with
> > double opt in, but have some really stupid people who report it as
> > spam when they mean to delete it.
>
>Most large email providers have Feedback Loop mechanisms to help route
>spam reports to you as unsubscribe notices.  MSN/Hotmail's program is
>described at the following location:
>
>http://postmaster.msn.com/Services.aspx
>
>Participation in this program may (or may not) also open up the
>possibility for you to send more emails messages to them in a shorter
>amount of time.
>
>-Cameron



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