I found this proposed solution elsewhere and am trying it:

Add a file read permission to the esapi.properties file present in 
<CF_HOME>\lib directory for each sandbox. If you can not access CF Admin 
console manually add this permission in neo-security.xml which can be found in 
<CF_HOME>\lib directory.

I managed multiple servers with multiple sandboxes.  The affected sandboxes 
have this mapping and the customer is testing.  Hopefully this works. 

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