On 3/12/01, Jon Hall penned:
>As anyone who works at an isp knows, just a couple of
>support calls from some 90 year old grandma who's grandson bought a computer
>for, will eat profits and stifle productivity.
>
>I got this quote in some email newsletter:
>"Interland (www.interland.com) has been awarded a spot on the Forbes
>Magazine (www.forbes.com) ASAP's second annual list of the Top 100
>technology, telecommunications, and biotech companies. Ranked by
>year-over-year sales growth, Interland placed 82nd with an estimated
>298 per cent revenue growth rate for fiscal year 2000. "
I doubt seriously if they get too many ColdFusion support calls from
90 year old grandmas. ISPs that supply dialup services are the one's
that get those calls.
I think one of the reasons they made so much money is BECAUSE they
don't spend money on support personnel. I've never hosted with them,
but I did some work for someone that had a site hosted with them. At
the time they had a "Control Panel" for setting up ODBC which was
nothing more than a mail form where you said what your domain was,
what the database name was, and what you wanted to name the
datasource. It took me 3 days of phone calls and e-mails to "support"
to get ODBC set up for that simple Access database. They kept giving
me stuff like "It'll take effect when the server reboots and we only
do that once a day". I'm like, WHAT ARE YOU TALKING ABOUT?
This was over a year ago. I don't know if they've since hired people
that understand the concept of all this stuff, but at the time they
certainly hadn't. The 2 to 3 hours, over 3 days, that they spent
answering e-mails and phone calls from me wouldn't have happened if
they would have simply took the 30 seconds or so it takes to set up
the datasource and just done it. By my estimations, the whole process
on their end took about 300 times longer than it should have in
actual man hours, and 8,000 times longer than it should have in real
time.
The way to reward the people that got you where you are is NOT to
increase their costs 300%.
--
Bud Schneehagen - Tropical Web Creations
_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/
ColdFusion Solutions / eCommerce Development
[EMAIL PROTECTED]
http://www.twcreations.com/
954.721.3452
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Structure your ColdFusion code with Fusebox. Get the official book at
http://www.fusionauthority.com/bkinfo.cfm
Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/
Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
