RE: Anyone else having problems with Hostcentric?

[Yager, Brian T Contractor/NCCIM]

Regardless of you "solution", it seems as if there are many people that are not
happy with your service.  And if you stand behind it, why do you hide your name?
I for one have been looking for another host site and thanks to the threads
about hostcentric, I will NOT be choosing you.

Brian Yager
President - North AL Cold Fusion Users Group
Sr. Systems Analyst
NCCIM/CIC
[EMAIL PROTECTED]
(256) 842-8342



-----Original Message-----
From: cf_talk [mailto:[EMAIL PROTECTED]]
Sent: Monday, August 20, 2001 10:41 AM
To: CF-Talk
Subject: Re: Anyone else having problems with Hostcentric?


The majority of shared developers do not know why they include the
CLIENTMANAGEMENT="YES" in a CFAPPLICATION tag.  Hence on a shared server,
the registry is set to 100 MB, MAINLY to deal with the Client variable hives
created by CF.  So, when a developer begins storing large amounts of data as
WDDX in the registry (the default Client Variable storage location), it can
quickly consume all 100MB.  Next, any site that also uses CFAPPLICATION
CLIENTMANAGEMENT="YES" in the default NT Registry location begins to have
problems because new users cannot  maintain a session.

Fortunately, I wrote a script that probes the NT Registry in 30 seconds and
tells the who is using the majority of the space.  What to do next?  First,
fix the symptom:  I added 10 MB to the registry and called the Owner( not
the developer ) to let them know that if things do not change, I might have
to stop the site on behalf of all other sites on the server.  Strong words
for a difficult situation, but the other customers do not care about the
registry, the WDDX packets being stored there or your shopping cart.  I also
recommended that the Client Variables be stored externally opposed to
cookies that would surely fail.

I did NOT shut the site down as the extra 10 MB gave approx 24 hours
breathing room.  I added the DB myself, set up the DSN and verified that the
code reflected the new storage location.  I also set the transaction log to
Truncate on Checkpoint.

I do not mean to debate Client variables compared to memory resident
variables OR the methodology that Allaire uses when manipulating them in an
external database.

When one user intrudes on the stability or performance, I am required to
take action quickly.  I took this call and I stand behind the solution.

CF Apostle


----- Original Message -----
From: "Bud" <[EMAIL PROTECTED]>
To: "CF-Talk" <[EMAIL PROTECTED]>
Sent: Sunday, August 19, 2001 6:48 AM
Subject: Re: Anyone else having problems with Hostcentric?


> On 8/17/01, JB Mentzer penned:
> >I first noticed my site was down last Saturday evening (8/11). Since
> >then, it's been up and down. Repeated emails to the support department
> >yield only 'its a hardware issue' or 'connectivity problem' type
> >answers. They won't tell me when I can expect my site to come back up.
> >
> >I've read another post about issues with their billing department (not
> >closing a closed account). Is anyone else having problems with them? My
> >site is hosted on a server named 'Virtualscape29'. Anyone else here on
> >that server?
>
> I had a client that I started hosting there about a year ago because
> they offer RealAudio server and he needed to serve up RA files. A few
> months ago I upgraded his shopping cart to my new version which uses
> client variables. About a month ago, he gets a call that they are
> going to shut his site down because it's filling up the registry with
> client variables. I get on the phone with Tech Support and tell them,
> no problem, just give me the name of your default client storage
> database. They say there is no such animal and that if I want, I can
> upgrade to SQL Server hosting. We do, and they set me up a client
> storage database with 50 MB for the data and 10 MB for the
> transaction log. I figure this shouldn't be a problem since I'm
> running about a dozen sites on my own SQL Server and with the way
> I've set up the maintenance schedule for the client storage database,
> it had never gotten to larger than 25 MB for the data and 5 MB for
> the transactions.
>
> So... within 24 hours, we're getting a message when trying to access
> the website that SQL Server can't be written to because we've reached
> the maximum size. Back on the phone with Tech Support trying to teach
> them how to set up a maintenance schedule so the database will shrink
> automatically. They gave up trying so about every 4 or 5 hours I had
> to go in through Ent. Mgr. and backup and shrink the database
> manually. That lasted all of a day. I checked and they had given me
> DBO privileges, so I just took the limit off the database size. LOL
> In the meantime, I transferred the site over to my server, also
> upgraded the cart database to SQL Server and now all is well. Even
> with his fairly busy site and the other SQL databases I have running,
> I just checked and my client storage DB is still only 25 MB for data
> and 6 MB for the transaction log.
>
> I won't be recommending HostCentric to anyone. Virtualscape was
> pretty cool to deal with and I used to recommend them.
>
> As a side note. Before we moved him I tried his RA files on my server
> to see how they'd act using http streaming. The performance is even
> better as there was occasional buffering on their server but none at
> all on mine. Strange.
>
> Sorry that was so long. Needed a good Sunday morning rant. :-D
> --
>
> Bud Schneehagen - Tropical Web Creations
>
> _/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/
> ColdFusion Solutions / eCommerce Development
> [EMAIL PROTECTED]
> http://www.twcreations.com/
> 954.721.3452
>
>
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