Thanks to everyone for feedback on this issue. This point that Matt Robertson raises is an interesting one. It does seem logical to me that the completion rate for a long single-page form would be different from that of a multi-page form. I am a little confused, though, because the long form that you propose, Matt, even though it is actually one long form, appears to the user as though it is a multi-page form. So the difference in completion rate cannot fairly be attributed to difference in user experience. Does that sound right to you? If not, please let me know. I may have misunderstood something.
In any case, as I said, it's a very interesting point. I was wondering whether anyone else had any experience in comparing the two methods (long single form vs. multi-part form) that they would mind relating for the list. Thanks, Matthieu -----Original Message----- From: Matt Robertson [mailto:[EMAIL PROTECTED]] Sent: Tuesday, January 29, 2002 12:13 AM To: CF-Talk Subject: RE: multi-page forms A required field (client side) would put a quick stop to that. Personally, I've found people dislike multipart forms... They want the opportunity to evaluate whether a kitchen-sink form is worth their time before beginning the process. In split-run tests I've run the big form has always had a higher completion rate over a multipart (where the user fills the form voluntarily). On this particular project I changed the rules and shortened the form dramatically, taking it to bare essentials needed to generate a price quote. Completion rate in the last five weeks rose to a solid average of 26% of all site visitors; hard for a graphic designer trying to apply their 'vision' to argue with. --Matt Robertson-- MSB Designs, Inc. http://mysecretbase.com -----Original Message----- From: Andrew Scott [mailto:[EMAIL PROTECTED]] Sent: Monday, January 28, 2002 7:06 PM To: CF-Talk Subject: RE: multi-page forms Except that the user like I did could scroll down the page and skip the previous selections. I personally consider this bad, only because I can skip sections and got right to the last page. Maybe using hidden divs, and the display them would be more beneficial. -----Original Message----- From: stas [mailto:[EMAIL PROTECTED]] Sent: Tuesday, 29 January 2002 1:23 PM To: CF-Talk Subject: RE: multi-page forms Do I feel silly... I kind of skipped the bottom of your original message. It is indeed an interesting approach then! ______________________________________________________________________ Dedicated Windows 2000 Server PIII 800 / 256 MB RAM / 40 GB HD / 20 GB MO/XFER Instant Activation · $99/Month · Free Setup http://www.pennyhost.com/redirect.cfm?adcode=coldfusiona FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
