*Hello
Any interest*

Kindly revert to *[email protected]*<[email protected]>



 **



*Position:  **Remedy Developer*

* *

*Location: Los Angeles, CA*

* *

*Duration: Long Term*





*Educational Qualifications*

*BE or Equivalant*

*Experience Level*

* *

5 to 8 years of experience in the IT industry with minimum 3 years
experience of developing Remedy AR System solutions and at least 1 project
as Technical Lead**







*Job Description***
  Role & Responsibilities



[Hint: -

Describe the Challenges, Key Result Areas, Decisions he can make, Team
Size, Future growth in our organization.

Give the Project/Account Description, wherever possible, else describe the
activities scheduled in the Project/Account.

Mandatorily specify the domain/technology areas the candidate will work
on.]



*Required for Remedy Developer*



·         Assist in preparing a response for a proposal and prepare effort
loading sheet for following technologies

o     - ARS,  ITSM, SRM. CMDB. AIE, DSO,

·         Assist in preparing Statement of work (SOW)

·         Assist in Project planning and estimating

·         Attend customer meeting and understand their requirement on
technical front

·         Prepare requirements document and co-ordinate with customer to
take sign-off

·         Prepare High level and low level complex integrated  service
management solutions

·         Demonstrated ability to work with cross-functional teams

·         Co-ordinate Remedy installation activities (Pre-requisites, OS
Installation, DB, etc)

·         Write workflows for complex business requirements

·         Advanced crystal report development

·         Lead a team of Remedy developers. Support and mentor the team

·         Able to consult on ITIL processes and industry best practices

·         conduct product trainings and demos

·         Develop processes for optimization of work

·         Co-ordinate with the vendor for any product related issues

Required Candidate Profile

(Job Requirements/Descriptions)



[Hint: -

*Mandatory to specify* what Domains/technology areas/skills/projects the
candidate should have worked on.

What Knowledge of job, Market/Industry knowledge he must possess.

Specify the required skill levels he must possess w.r.t Communication, Team
Management, Business Development. Etc.

Describe in detail what his current role should have been in his current
organization.]



*Profile:*

* *

   - 5 to 8 years of experience in the IT industry with minimum 3 years
   experience of developing Remedy AR System solutions and at least 1 project
   as Technical Lead


   - Maintain Project documents and Quality records.
   - Develop and communicate effective solutions with Integrated Services
   Management products in complex business environments. ITIL Foundation a
   must, ITIL Practitioners an added advantage.
   - Working knowledge of Windows NT and UNIX environments, Oracle, MS SQL
   Server, JScript, JavaScript, VBScript, Perl, C, C++, OO Methodologies and
   Knowledge of Web Services technology
   - Excellent problem solving, analytical, technical, team building skills
   in a fast-paced, high-growth environment.
   - Good knowledge on the Remedy AR System engine and ITSM suite – Remedy
   Helpdesk, Remedy Change Management, Remedy Asset Management, Remedy Service
   Level Agreements. Service Request Management, Configuration Management
   Database
   - Strong verbal and written communication skills.
   - A self-starter willing to tackle new and challenging problems

  *Technical Skills Required *

(only for technical hires)

[Include languages, OS, Platform skills required]



*Key skills required: (in the order of priority)*



Remedy AR System engine and  ITSM suite Web Services

·         BMC Remedy Helpdesk,

·         BMC  Remedy Change Management,

·         BMC  Remedy Asset Management,

·         BMC Remedy Service Level Agreements.

o    ARS 7.1 must

·         ITSM V7.5 must.

·         ITIL Foundation a must

·         ITSM V7.6 plus.

·         ARS 7.5 plus

Good knowledge of Remedy adapters & experience in integration of Remedy
with other applications like HP OV, Tivoli, Netcool, SAP, Billing apps,
CRM, provisioning s/w etc . Knowledge of Web Services technology is plus



*Specific Domain/Technical/Functional skills*



Could be one of the following

-       *Wireless, Datacom, Optical Networks, Intelligent Networks, VoIP,
Switching Systems*

-       *Telecom Service Provider Applications*

-       *WAP Gateway, Bluetooth Solutions, VLSI/ System Design, OS /
Platform Technologies*

-       *B2B/ B2C/Mobile commerce/ Web Security, CRM/SCM/ ERP,
Datawarehousing, Client Server/Mainframe*

-       *IT Infrastructure*

-       *Sales & Marketing, HR/Recruitment, Quality /Administration*

-       *Others*








Key criteria for evaluation required for Senior / Functional hires





*List top 4 qualities for evaluation in order of importance*

* *

* *

*Rank *

*Criteria for Evaluation*

1

Knowledge of ARS 7.1 and Workflow Development

2

Knowledge of ITSM V7.5

3

Integration Knowledge with Remedy System



4

Communication Skills



5

ITIL Awareness / Foundation Certified





*Please submit with the following details and the most updated resume
matching with the requirement.*

* *



Full Name

  EMAIL ID

  CURRENT LOCATION

  LEGAL STATUS IN USA

  PRIMARY CONTACT NUMBER

  WILLING TO RELOCATE



BEST TIME TO CALL

  AVAILABILITY

  Skype ID

  EXPECTED SALARY/RATE

  PRIMARY SKILL



TOTAL IT EXPERIENCE /RELEVANT EXPERIENCE



HIGHEST EDUCATION DETAILS

  YEAR OF COMPLETION OF DEGREE

  DOB(dd/mm/yyyy)















































Thanks & Regards
Ashish Gupta
Technical Recruiter
IDC Technologies, Inc., 1851 McCarthy Boulevard, Suite 116, Milpitas, CA,
USA, 95035
Tel: 408-457-9399 Ext: 2060| Fax: 408-608-6088 |
*Yahoo/G-talk:ashish.staffing
*Email: *[email protected]*   Web: *www.idctechnologies.com*

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