*Hi,* *Hope you are doing great.*
*Please find the requirement below and send me matched resumes to **raj...@spgamerica.com <raj...@spgamerica.com>** (OR) **732-343-7688 x 3049* *.* must have 3+ years of recent experience with TRAX/MROTRAX *POSITION:* TRAX Business Analyst *LOCATION:* White Plains, NY *DURATION:*6 months + MUST HAVE EXP WITH TRAX OR MROTRAX *Skills:* · Provide coordination among the Trax support team to efficiently support the systems end users · Coordinates and oversee the installation and testing of IT related software patches and upgrades · Manage support related communications with Trax including TRAXs weblog system Gather and analyze new functionality requests from users on a regular basis · Facilitate any technical scripts provided by Trax. Coordinate testing and work with IT organization promote to production via change control process. · Liaison to Delivery team to ensure requests are documented, conform with the SDLC and governance processes, and delivered Administer the change request queue and related tickets · Investigate, analyze and resolve Tier II application issues and act as liaison for Tier III · Correctly route and escalate decisions and questions to the appropriate owner · Contribute to process and efficiency improvements · Adhere to all IT department processes, standards and procedures · Ensure compliance with the established systems change control procedures including the proper documentation for all projects and change requests. · Ensure full compliance with department procedures, methodologies, and service level agreements Qualifications: Bachelors degree in Computer Science or a related field or equivalent work experience · Minimum one year in a customer service environment with 2nd Tier support experience Trax experience preferred · Proficiency in Excel functions, pivot tables, macros · Strong analytical skills. highly organized and methodical with attention to detail · Flexible, able to change priorities quickly and handle multiple tasks effectively · Ability to establish rapport and hold people accountable to tasks Excellent documentation and written communication skills · Self motivated with the ability to work independently and in a team environment *Thanks for your Time and Support* *Rajesh | Technical Recruiter* *Software Programming Group* *15 Corporate Place South, Suite #421, Piscataway, NJ - 08854* *Tel: **732-343-7688 x 3049* *|| Fax: **732-343-7689* *Email: **|raj...@spgamerica.com* <%7csamb...@spgamerica.com>* | URL : * *www.spgamerica.com* <http://www.spgamerica.com/> *Hangout:bvrajeshgowd* *IT Services || Consulting* *USA || INDIA* -- You received this message because you are subscribed to the Google Groups "US_IT_ Jobs" group. To unsubscribe from this group and stop receiving emails from it, send an email to chandrakants+unsubscr...@googlegroups.com. To post to this group, send email to chandrakants@googlegroups.com. Visit this group at https://groups.google.com/group/chandrakants. For more options, visit https://groups.google.com/d/optout.
