*16265 Business Analyst II* *Carefirst*
*1501 South Clinton St. Baltimore MD 21224* *Contract- 6 months-12 months* *Phone first and f2f will follow* *Phone and face to Face is a must* *Job description:* *Responsibilities*: * Manage and prioritize staffing assignments to meet customer demand for tier 1.5 support of Provider applications * Support the design & development of incident analytical reporting * Maintain production support metrics and communicate status regularly * Identify and support continuous improvement efforts * Demonstrates ownership of incidents / issues * Liaison with key stakeholders and Providers * Coordinate escalation and resolution of major application issues * Participate in Post Resolution Review of critical problems and supports follow up of their activities * Configure and monitor automated event and performance management tools to ensure application availability, performance, and capacity *Requirements:* * Bachelor's degree in a related area and 8+years of experience in the field or in a related area. * Demonstrates experience in managing resources * Demonstrates proficiency in trends analysis and business analytics Notes from the call: · Sean- part of TOSS, work for provider portal space. Oversight to prod. Support team for icentric apps. Provider facing app used by care management resources. Patient medical center home program. TTCI. Also some initiatives with bus leaders in coordination teams, production issues, enhancements. Prod. Support – 6 resources. Level 1.5 triage, program manager for CI work. work with strategic partners on development side as well. · Role open –focused in production support area. Want to move things around, align resources better to skill set currently. Moving one resource out of day to day initiates, and moving to CI work. want to bring in resource to fill the spot- · Managing,, tier 1 production support. Liaison with bus leaders. · Good management skills. · Looking for help, it is a call center- organized that can look at trending analytics, provide reporting from management perspective. Prioritize and manage resources. · Looking at forecast-how many incidents are pending, unassigned, allocate based on subject matter expertise, manage incidents, handle escalations, address issues, help with incident resolution. Getting on healthcheck resolving major issues. Efficiently status on a weekly basis. · Icentric – home grown system. CF built. Ticketing (incident) –onestop (custom ) did research. Call center software solution -remedy would be helpful. · Call center experience, working with call center software is a plus. · Manage calls and incidents, strong comm. skills. mainly required. · Level tier 1.5 support. · Most issues face-post implementation. 30K users logging into systems. Portion are internal (nurses, case managers,) external providers. Providers have to put authorizations for releases, may face issues. Data flows out side of shop, providers call in to indicate they can authorize a member for a service/procedure. 4 releases per year. · Must have understanding of db level, services, application. How data flows through a system. · Configuration, high level tech support. Might work well with team. · Understand trending, incident count, taking detail and applying to how we are managing incidents. Provide reporting by looking at onestop. · Top3 skills: communication, analytics, organization, incident reporting software (ex-remedy) *Regards,* *Ankit Nagar* *Talent Acquisition Manager* *TEK Inspirations LLC* Cowboys PKWY, #3074, Irving, TX 75063 Phone: *713 234 6351* E: an...@tekinspirations.com <s...@tekinspirations.com> W: www.tekinspirations.com -- You received this message because you are subscribed to the Google Groups "US_IT_ Jobs" group. To unsubscribe from this group and stop receiving emails from it, send an email to chandrakants+unsubscr...@googlegroups.com. To post to this group, send email to chandrakants@googlegroups.com. Visit this group at https://groups.google.com/group/chandrakants. For more options, visit https://groups.google.com/d/optout.
