Then, I have to say, Gateway sucks!!! -----Original Message----- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of Craig A. Ellis Sent: Wednesday, November 13, 2002 5:15 PM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why GATEWAY Sucks
They won't take it. Neither will the mail order store take stuff from them. Moot point - we don't have a store with 80 miles anyway. -----Original Message----- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of Richard M. Pruett Sent: Wednesday, November 13, 2002 4:55 PM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why GATEWAY Sucks We have a Gateway store in town, do you? Did you consider dropping the "incorrect product" off there? Just a thought. -----Original Message----- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of Craig A. Ellis Sent: Wednesday, November 13, 2002 4:24 PM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why GATEWAY Sucks Steve, Thanks for the info. You are absolutely 100% correct. And, incidentally, I read the stuff you sent me and it applies to all the card companies, not just Mastercard. The problem is that it costs $100 to return the computer which you can NOT force them to reimburse you for. Also, according to law, they do not have to accept the machine when I DO return it without an RMA. They can, and will, simply refuse it without their RMA sticker on it. Accepting their RMA means accepting that they will also only credit me for the amount of purchase LESS the cost to ship it to me in the first place! That is implicit in the paperwork they send you. So, I'm out $158 in shipping charges and have no computer!!! And by the way, it costs twice as much to ship it BACK as it did to ship it HERE! I suspect they have some sort of sweetheart deal with UPS that gives them a cut of the shipping fees (which they get in the form of reduced outbound rates). Gateway knows this stops most people from arguing about variances from what you ordered. I can dispute the charge if it has been returned but I can't escape the UPS fees to return it! And Gateway knows that they will win this argument with Mastercard every time because they are within the letter of the law. I would bet dimes to donuts that Dell does exactly the same thing. You can't beat these people - they have this drill down pat. Don't be deceived by the blah blah blah on their website. When trouble comes - even, for example, if the machine does not work, you will pay to send it back and you will pay both ways if you decide not to accept a replacment (which is usually how you feel after being jerked around by their customer service for two hours). I really only posted this to the list to help others avoid getting screwed and I apologize for blabbering on about it. The computer works, but I can't plug my scanner card in and it won't accept replacement hardware that is not Gateway. This means no more scanner pics of my purty little Chevelle and, when it breaks down, they'll be no fixing it unless I buy the parts from them. That's gonna' REALLY get my goat. C -----Original Message----- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of Steve Allen Sent: Wednesday, November 13, 2002 3:26 PM To: [EMAIL PROTECTED] Subject: Re: [Chevelle-List] Why OPG Sucks "NoNeck" <[EMAIL PROTECTED]> wrote: > I am pretty sure that the credit card co's will back you. Most of the ones > that I have heard of will not pay the business until the dispute is > resolved. It's the law that you can withhold payment for incorrect merchandise: http://www.ftc.gov/bcp/conline/pubs/credit/fcb.htm Among the things you can dispute is: - charges for goods and services you didn't accept or weren't delivered as agreed; Steve ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
