[Chevelle-list] Part 2 (was RE: Small Rant: Customer Service)

[Karl Groves]

First, I want to thank everyone who responded.   At first, I contemplated calling Summit immediately after my wife called and told me of the rude treatment.  I decided against it, as I'm trying to be the "Kinder, gentler Karl".  See, I'm normally a pretty hot headed guy as it is.   Well, this morning she told me this was actually the SECOND time she called and was treated rudely.  Well, I decided to call.   The call was answered by a guy named Vinny who assured me he was a supervisor.  To make a long story short, I'm comfortable with my decision to send my business to Jeg's from now on.  Vinny wasn't helpful at all. Part of this is obviously because my wife doesn't have a name to go along with the two times she was treated rudely - which is understandable.  At the same time, I didn't really get the "warm fuzzies" that Vinnie even cared about the problem anyway.  The call was largely a waste of time.   But, on a positive note, my wife did tell me of a positive experience she had.  After she had her bad experience with Summit, she called Original Parts Group and talked with Craig, who was extremely helpful.    OPG got the money she was planning on spending at Summit and will likely get much much more, thanks to Craig's excellent customer service.     Karl Groves Master Certified CIW http://www.karlgroves.com Grayscale Content Management System: http://www.grayscalecms.com