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Her name is at the bottom:
Marcia
Deugan
ZIYADAH Sussex Spaniels
----- Original Message -----
Sent: Friday, February 10, 2006 4:19
PM
Subject: [Chihuahuas] Re: Fw: Fw:
[NWDogActivities] A horrifying ordeal with Delta Airlines
-my delta story!
it was christmas eve 2004 and i
arrived in atlanta on delta at
midnight. Luggage was in 100 foot
tall piles' in the airport
thousands of people we in lines around the
place, and the
delta employee that actually showed up for work was cussing
everybody out. So i just walked up and grabbed my golf clubs
gave them
the finger and stommped out. I thought society was
unraveling, people were
waiting to get to clevland for 3 days.
Beware of Delta!
--- In
[email protected], "Kay Lewis" <[EMAIL PROTECTED]>
wrote:
>
> Who ever posted this message.......
> Can you get
the name and a URL or phone or address of the breeder
> this happened
to.
>
> I'm more then willing to pass it along to breeders etc,
but it
needs
> to be verified first.......
> Thanks
>
Kay
>
> --- In [email protected], "Jennifer Governo"
<golds_s@>
wrote:
> >
> >
> > -----
Original Message -----
> > From: "Else Leek"
<bitlit1@>
> > To: <PSG@>
> > Sent: Friday,
February 10, 2006 11:41 AM
> > Subject: PSG: Fw: [NWDogActivities] A
horrifying ordeal with
Delta
> Airlines
> >
> >
> > > Hope this goes through to the list,, belive everyone should
know
> of this
> > and
> > > I belive the
original sender will apriciate all to send it to
the
> lists
>
> they
> > > belong to,, Bitlit
> > > -----
Original Message -----
> > > From: <sandy@>
> >
> To: "BasenjiBreederRoundtabl"
>
<[EMAIL PROTECTED]>;
> > >
<[EMAIL PROTECTED]>; "NW_LureCoursingChat"
> >
> <[EMAIL PROTECTED]>; "Nguyen, Vince"
> >
> <UWCollegeDude@>
> > > Sent: Friday, February 10, 2006
7:08 AM
> > > Subject: [NWDogActivities] A horrifying ordeal with
Delta
Airlines
> > >
> > >
> > >
>
> > > >
> > > > *** Crossposted WITH
permission.... FYI...
> > > > Please crosspost!!!
> >
> >
> > > > > ====================
> > >
> > Last Friday had to be one of the very most frustrating
> >
> > > days of my entire life. Never have I encountered
,
> > > > > all at once, such a group of
un-co-operative uncaring
> > > > > people all working at the
same company. The company
> > > > > is Delta
Airlines.
> > > > > Looking back, I should have realized
that something
> > > > > was different. I have
shipped puppies with Delta for
> > > > > over 30
years. This time, when I called the Pets
> > > > >
First desk to make the reservation, at about 6 am one
> > >
> > morning I got a recording telling me that it was
> >
> > > closed and that I should call back during office
> >
> > > hours. The recording did not say what those
office
> > > > > hours were.
> > > >
>
> > > > > When I finally did get through to them
later in the
> > > > > day after being on hold "waiting for
the next
> > > > > available representative" for 25
minutes I made a
> > > > > reservation for last
Friday, Feb. 3, 2006 for a puppy
> > > > > to go "Pets
First" from Ft. Myers FL to Bloomington ,
> > > > >
Illinois, with a change of planes in Atlanta. I
> > >
> > specifically asked them to check that the planes were
> >
> > > big enough for a 200 crate, and was assured that
both
> > > > > were full size Delta jets.
> > >
> >
> > > > > I went up to the airport cargo on Thurs.
Feb. 2 to do
> > > > > the paper work , surrender the
health certificates,
> > > > > etc. since the flight was at
6:55 on Friday morning
> > > > > and this would
simplify . On Friday morning, I took
> > > > >
puppy , crate, newspaper, towel, stuffed toy, baby
> > > > >
blanket, an unopened bottle of water , dry food in a
> > >
> > zip lock bag, and plastic dishes attached to the door
>
> > > > of the shipping crate. Every inch of the crate
and
> > > > > all items were examined, approved , and placed
in or
> > > > > taped to the crate. This was at
5:30 in the morning.
> > > > >
> > > > >
My name and number, owner to be's name and number ,
> > >
> > were on at least 3 pieces of paperwork attached to the
>
> > > > crate. My name, address, and telephone number are
on
> > > > > the crate side in black laundry
marker.
> > > > >
> > > > > Puppy was to
arrive in Bloomington at 11:30. At that
> > >
> > time the new owner called me. The puppy was not
on
> > > > > the plane. She was frantic. No one had
called either
> > > > > of us. The airline did
not know where he was. An
> > > > > hour later he
was located in Atlanta. They informed
> > > > >
us that he was not on the plane because they had used
> > >
> > a different plane that did not allow dogs. So
they
> > > > > just let him sit there. THEY NEVER
CALLED TO LET US
> > > > > KNOW!.
> > >
> >
> > > > > No other flight with appropriate plane
was scheduled
> > > > > that day. It was then
arranged that he would fly (at
> > > > > 2:40 pm) to
Peoria, Illinois and arrive there at 3:20
> > > > >
(change of time zones) . OK - things happen. Not
>
> > > > happy, but puppy would get there and new owner
would
> > > > > drive to get him in Peoria. Then 3:20
arrived, so did
> > > > > the plane, and THE PUPPY WAS
NOT ON THE PLANE. THEY
> > > > > NEVER
CALLED EITHER ONE OF US TO SAY THAT HE WOULD NOT
> > > >
> BE ON THE PLANE. I had called the Pet First Desk and
>
> > > > been on hold for 60 minutes one time before giving
up
> > > > > and 50 minutes another to make sure he was on
the
> > > > > plane and never contacted a real
person. The tracking
> > > > > site on the Delta web
site would not show anything. A
> > > > > real
person told us later that they DO NOT TRACK DOG
> > > >
> SHIPMENTS, ONLY PLANES.
> > > > >
> > >
> > It took two hours for them to find him, still at the
>
> > > > Atlanta airport. I was FRANTIC - I am 10 hours
away
> > > > > from Atlanta. The new owner (at
the airport in
> > > > > Peoria) was frantic.
Once they located him ( I am
> > > > > going," has he been
out to potty, has he got water,
> > > > > was he
offered food?" - oh yes, he is fine, right here
> > > >
> in front of me wagging tail)
> > > > >
> >
> > > Arrangements made to put him on a plane at 8:40
pm.
> > > > > Got through to the pet desk at 9:00 - NO -
THE PUPPY
> > > > > WAS NOT ON THAT FLIGHT - HE WAS
STILL IN ATLANTA.
> > > > > Told to call a "logistics"
number I found that he had
> > > > > not been put on that
flight because it was carrying
> > > > > dry
ice. BUT THEY NEVER CALLED EITHER OF US TO TELL
> > >
> > US-------------WHY WHY WHY------------silence. Now,
>
> > > > they told me, he would have to go to a kennel as
they
> > > > > couldn't keep him at the airport for
over four hours.
> > > > > I am to the screaming stage - he
has already BEEN at
> > > > > the D------ airport for
over 12 hours. Is the puppy OK
> > > > > , is he
dehydrated? Has he been allowed out of the
> > > >
> crate, does he have water? Puppy, they said ,
is
> > > > > fine. Will go to a kennel. I
will be billed. They
> > > > > have no idea when puppy
will fly to Illinois. ALSO
> > > > > TELL ME NOW
THAT HE WOULD NEVER HAVE BEEN SHIPPED OUT
> > > > >
WITHOUT A FAX FROM ME CHANGING HIS DESTINATION. NEVER
> > >
> > EVER MENTIONED THIS BEFORE ALL DAY
> > > > >
LONG!!!!!!!!!!!!!!!!
> > > > >
> > > > > I
tell them to hold - using cell phone I call Kitty
> > > >
> Cahoon who is at dog shows in Atlanta. Kitty
> >
> > > immediately agrees to go and get the puppy - I
convey
> > > > > this to the idiot that I am talking to who
then
> > > > > transfers me to another idiot who says
that they won't
> > > > > release the puppy to anyone
without a FAX. I stop
> > > > > trying to reason with
them and scream that it is now
> > > > > 11:30 at
night and I don't have a bloody FAX machine.
> > > > > No
budging them. A rule. A contract that I signed
> >
> > > that morning giving them jurisdiction over the
puppy.
> > > > > I tell them that the contract has already
been broken
> > > > > by THEM - that it was to deliver
the puppy to
> > > > > Bloomington 12 hours
earlier. I finally told them I
> > > > > would find a
FAX machine if I had to drive 100 miles
> > > > > to
do that - to not send the dog to a kennel. I am
> > >
> > terrified that I will never see this puppy alive
> > >
> > again. Finally my daughter gets hold of someone
in
> > > > > the newpaper office that she knows and a
FAX is sent.
> > > > > Kitty picks up the puppy. He
is, thank God, alive.
> > > > > He is also dehydrated,
un- watered, un- fed and in a
> > > > > kennel with
urine and stool, dirty paper, bedding ,
> > > > > and
toys. To her it seems he has never been taken out
> >
> > > or fed or watered. In that shipping crate for
18
> > > > > hours. They go back to the show grounds to her
RV and
> > > > > I sink to the floor crying and
threatening to sue
> > > > > Delta for the inhumane and
callous way they have
> > > > > managed to lose this
pup and cause trauma to us all.
> > > > >
> > >
> > This is Sunday. Puppy was not in good enough shape
to
> > > > > try to fly him yesterday. Fluids
have helped and he
> > > > > is now back to acting
good. Delta wants to "start
> > > > > over" to
get him to Peoria. They also want me to pay
> > > >
> another $200 to do so. Guess what - I have called my
> >
> > > credit card company and that charge already there
will
> > > > > be disputed until the day I die.
I WILL NEVER USE
> > > > > DELTA TO SHIP A PUPPY
AGAIN. I will tell everyone I
> > > > > know of
the horrible way we were treated. I will
> > > > >
contact every Delta official that I can get a
> > > >
> name/address for. Any other suggestions? I WILL
>
> > > > FOLLOW THROUGH.
> > > > >
> >
> > > All through this whole thing not one employee of
Delta
> > > > > ever apologised for the
problems. Not once did
> > > > > anyone, except for
one ticket agent in Bloomington,
> > > > > even
express sympathy. I told the last person I
> > >
> > talked to at the Atlanta airport that if that puppy
> >
> > > died that "heads would roll". Well, the puppy
has
> > > > > survived. Kitty has him safe with
her. We don't know
> > > > > at this time if he will
continue his trip or what.
> > > > > Right now we are
just glad that he is alive. But
> > > > > heads
are still going to roll.
> > > > >
> > >
> > Please feel free to post to any and all lists and
> >
> > > concerned people so they can't do this to anyone else.
>
> > > >
> > > > >
> > > > >
Marcia Deugan
> > > > > ZIYADAH Sussex
Spaniels
> > > >
> > > >
> > >
>
> > > > *There's a list of dog-related items wanted/for
sale in the
> > > NWDogActivities database.
> > > >
**To view and add upcoming dog events collected in a
calendar,
>
please go
> > > to:
> > > > http://www.sardogs.com/calendar.htm
>
> > > Yahoo! Groups Links
> > > >
> > >
>
> > > >
> > > >
> > >
>
> > > >
> > >
> > >
_______________________________________________
> > > PSG - Poodle
Support Group
> > > http://poodle.org/mailman/listinfo/psg
>
> > _______________________________________________
> > >
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> >
> > >
> >
>
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