Issue 3269: Chrome crashes frequently when double-clicking downloaded file
http://code.google.com/p/chromium/issues/detail?id=3269
Comment #32 by [EMAIL PROTECTED]:
Thank you David, running with gflags made the difference. This crashdump
file looks
very different and I think we are getting closer to the source of the
problem. This
now in fact looks very similar to issue 2127.
The problem is that you have NVIDIA Desktop Explorer installed, which seems
to be
corrupting memory when you use the Save As dialog. Do you know which
version you have
installed (try right-clicking the nvshell.dll and selecting version) and
see whether
you can update it/uninstall it if you don't need it? I don't know what
software it
came with, check the Add/Remove Programs for NVIDIA software. It might be
enough to
update the NVIDIA graphics driver itself (not sure, but make sure you check
the DLL
version before upgrading to see if you got it updated).
We have seen crashes with this DLL before, and our engineers (a while back)
where
able to reproduce a similar crash by turning on page heap for Wordpad.exe
and right-
clicking in the save as dialog in WordPad, so I think this problem is not
necessarily
isolated to Chrome.
For posterity, here is the analysis of the dump file:
FAULTING_IP:
nvshell+6146
0f8b6146 ?? ???
EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0f8b6146 (nvshell+0x00006146)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0f99cffc
Attempt to read from address 0f99cffc
DEFAULT_BUCKET_ID: APPLICATION_FAULT
PROCESS_NAME: chrome.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced
memory at
"0x%08lx". The memory could not be "%s".
READ_ADDRESS: 0f99cffc
BUGCHECK_STR: ACCESS_VIOLATION
LAST_CONTROL_TRANSFER: from 00000000 to 0f8b6146
STACK_TEXT:
0d50c51c 00000000 77511226 0f99cff8 00000000 nvshell+0x6146
FOLLOWUP_IP:
nvshell+6146
0f8b6146 ?? ???
SYMBOL_STACK_INDEX: 0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvshell
IMAGE_NAME: nvshell.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 47bd1eac
FAULTING_THREAD: 00000f0c
SYMBOL_NAME: nvshell+6146
STACK_COMMAND: ~18s; .ecxr ; kb
FAILURE_BUCKET_ID: ACCESS_VIOLATION_nvshell+6146
BUCKET_ID: ACCESS_VIOLATION_nvshell+6146
Followup: MachineOwner
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