Status: Assigned Owner: fin...@chromium.org Labels: Type-Bug Pri-2 OS-All Area-Misc
New issue 6811 by fin...@chromium.org: Need better OnDemand Update error message when computer set to disallow updates http://code.google.com/p/chromium/issues/detail?id=6811 Reported internally <b/1444525> by David Dorwin: I have Group Policy on my computer set to disallow updates. This causes Google Update to report error 0x80040813 when Chrome requests an OnDemand update from its About dialog. The text in the About dialog is "Update server not available (error: 7)". This is misleading because the problem has nothing to do with the update server. For this particular error, it may be worth having specific text for "updates are forbidden by your administrator". In general, though, it would be nice if the error was something like "Update check failed" for unknown errors. The same error is displayed when the network is disabled. The "update server not available" text seems incorrect in this case too because the problem is actually with the network connection and not the server. Maybe "Unable to connect to update server" would be more accurate. The use of error 7 as the default error doesn't seem correct based on the help provided for error 7 in that article. It says the download succeeded and assumes that the problem is with the Chrome installer. Based on the description of error #7, it should probably only be returned when Google Update reports GOOPDATEINSTALL_E_INSTALLER_FAILED (0x80040902). Google Update returns this error when it has launched the installer is run but fails (non-zero exit code or error reported by the Installer Result API). Today, error 7 will be reported during the update check (before the user attempts to update) in most cases. There should be a different error number and article description for errors other than 0x80040902. It might be worth creating a new error # for the Group Policy blocking error (0x80040813) and adding it to this article. This will avoid the user creating and sending a log or debugging network issues when there is nothing they can do. Mark Larson replied: Yes, let's do this. It looks from the existing errors (1,3,7) that we'll be adding error 15? :) Once we decide what number to use, we just need to add some content to the help center article. It's ok if the help center provides the data before our changes are deployed. Finnur's a little busy with some priority fixes for 1.0. I don't think 'GP blocked my update' is common enough to interrupt that work, but someone with hard data can correct me. -- You received this message because you are listed in the owner or CC fields of this issue, or because you starred this issue. You may adjust your issue notification preferences at: http://code.google.com/hosting/settings --~--~---------~--~----~------------~-------~--~----~ Automated mail from issue updates at http://crbug.com/ Subscription options: http://groups.google.com/group/chromium-bugs -~----------~----~----~----~------~----~------~--~---
