Moving this discussion back on the chromium-discuss group. For those watching at home, this crash seems to be an interaction between the Shell Extension TeraCopy and a streaming media player PPLive.
I doubt there is much we can do about this (from the Chrome side), we are using the Windows standard File Open/Save dialog, which loads Teracopy, which seems to crash under certain circumstances. My recommendation would be to update both TeraCopy and PPLive to the latest version and if it still crashes I would file a bug against the makers of Teracopy and/or PPLive. Uninstalling one or both would be another option. Best regards, Finnur 2009/2/13 灵感之源 <[email protected]> > could not find the pph.dll or something like that in my computer, and > latest teracopy does not contain such file. > > I'm developer, and I install and test a lot of softwares everyday(habit). > it's the legacy of "PPLive" other than teracopy. PPLive a stream media > player, the pph.dll is part of it. that software is written in Chinese > Simplified, so I believe you may not be able to read it:) however, it's > here: http://www.pplive.com/, and download link: > http://download.pplive.com/pplivesetup_2.0.21.exe > > hope it helps. > > btw. there are quite a few other improvements that I think chrome should > consider, one of them is: allow to configure whether to exit the whole app > if you close the only one tab, > > 2009/2/14, Finnur Thorarinsson <[email protected]>: > >> >> >> I got the minidump. Thanks. WinDbg shows TeraCopy and an unloaded pph.dll. >> Maybe that dll contains a clue. >> Can you find that DLL and see if the properties on it tell you what it is? >> >> >> I searched for that dll name and came up with a reference to AdWare >> (Adware.Look2Me.ab). Don't know if it is accurate. >> You might want to run anti-spyware tools just to be sure. >> >> You can try: >> >> Renaming pph.dll instead of TeraCopy and see if it makes a difference. >> Then try updating TeraCopy and whatever installed pph.dll (if it is not >> AdWare) and see if you still get a crash. >> >> >> Here is the minidump exception information: >> >> >> >> >> Windows Server 2003 Version 3790 (Service Pack 2) MP (4 procs) Free x86 >> compatible >> >> Product: Server, suite: Enterprise TerminalServer SingleUserTS >> >> >> >> >> *** WARNING: Unable to verify checksum for TeraCopyExt.dll*** ERROR: >> Symbol file could not be found. Defaulted to export symbols for >> TeraCopyExt.dll - >> TeraCopyExt+0xc720: >> 1a34c720 8b10 mov edx,dword ptr [eax] >> ds:0023:1978cff8=???????? >> >> >> >> >> FAULTING_IP: TeraCopyExt+c720 >> 1a34c720 8b10 mov edx,dword ptr [eax] >> >> >> EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff) >> ExceptionAddress: 1a34c720 (TeraCopyExt+0x0000c720) >> ExceptionCode: c0000005 (Access violation) >> ExceptionFlags: 00000000 >> NumberParameters: 2 >> Parameter[0]: 00000000 >> Parameter[1]: 1978cff8 >> Attempt to read from address 1978cff8 >> >> >> DEFAULT_BUCKET_ID: BAD_PTR_DEREFERENCE >> >> >> PROCESS_NAME: chrome.exe >> >> >> ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" >> referenced memory at "0x%08lx". The memory could not be "%s". >> >> >> READ_ADDRESS: 1978cff8 >> >> >> NTGLOBALFLAG: 2000000 >> >> >> APPLICATION_VERIFIER_FLAGS: 0 >> >> >> LAST_CONTROL_TRANSFER: from 1a343b44 to 1a34c720 >> >> >> STACK_TEXT: >> WARNING: Stack unwind information not available. Following frames may be >> wrong. >> 18a1fae0 1a343b44 18a1fb54 1a343b52 18a1fb00 TeraCopyExt+0xc720 >> 18a1fb00 1a343e72 18a1fb60 18a1fb50 1a365664 TeraCopyExt+0x3b44 >> 18a1fb60 7c94a352 1a340000 00000000 00000000 TeraCopyExt+0x3e72 >> 18a1fb80 7c969dee 1a362d40 1a340000 00000000 >> ntdll!LdrpCallInitRoutine+0x14 >> 18a1fc94 7c82b1bb 1a340000 18a1fd84 18a1fdd8 ntdll!LdrUnloadDll+0x41a >> 18a1fca8 774d1d0f 1a340000 18a1fe00 774d1d23 kernel32!FreeLibrary+0x41 >> 18a1fcb4 774d1d23 18a1fd90 775d65b0 00000000 >> ole32!CClassCache::CDllPathEntry::CFinishObject::Finish+0x2f >> 18a1fcc8 774d1afe 774b1af0 00000000 00000000 >> ole32!CClassCache::CFinishComposite::Finish+0x1d >> 18a1fe00 774d182a 18766ee0 00000080 774fc944 >> ole32!CClassCache::CleanUpDllsForApartment+0x1d0 >> 18a1fe2c 774d174c 00000000 18a1fe7c 775d66d4 ole32!FinishShutdown+0xd7 >> 18a1fe4c 774fce20 00000000 00000000 18766ee0 >> ole32!ApartmentUninitialize+0x94 >> 18a1fe64 774fcdd2 18a1fe7c 00000000 00000001 ole32!wCoUninitialize+0x7d >> 18a1fe80 77524de6 00000001 774b0000 774fc793 ole32!CoUninitialize+0x65 >> 18a1fe8c 774fc793 18a1feb4 774fc732 774b0000 >> ole32!DoThreadSpecificCleanup+0x63 >> 18a1fe94 774fc732 774b0000 00000003 00000000 ole32!ThreadNotification+0x37 >> 18a1feb4 774fc6da 774b0000 00000003 00000000 ole32!DllMain+0x194 >> 18a1fed4 7c94a352 774b0000 00000003 00000000 ole32!_DllMainCRTStartup+0x52 >> 18a1fef4 7c949178 774fc692 774b0000 00000003 >> ntdll!LdrpCallInitRoutine+0x14 >> 18a1ffa8 7c80f920 00000000 00000000 18a1ffec ntdll!LdrShutdownThread+0xd2 >> 18a1ffb8 7c82482e 00000000 00000000 00000000 kernel32!ExitThread+0x2f >> 18a1ffec 00000000 02a5f5ec 0bc6afd0 00000000 kernel32!BaseThreadStart+0x39 >> >> >> >> >> FOLLOWUP_IP: >> TeraCopyExt+c720 >> 1a34c720 8b10 mov edx,dword ptr [eax] >> >> >> SYMBOL_STACK_INDEX: 0 >> >> >> FOLLOWUP_NAME: MachineOwner >> >> >> MODULE_NAME: pph >> >> >> IMAGE_NAME: pph.dll >> >> >> DEBUG_FLR_IMAGE_TIMESTAMP: 0 >> >> >> SYMBOL_NAME: <Unloaded_pph.dll> >> >> >> FAULTING_THREAD: 0000157c >> >> >> PRIMARY_PROBLEM_CLASS: BAD_PTR_DEREFERENCE >> >> >> BUGCHECK_STR: APPLICATION_FAULT_BAD_PTR_DEREFERENCE >> >> >> STACK_COMMAND: ~25s; .ecxr ; kb >> >> >> FAILURE_BUCKET_ID: >> APPLICATION_FAULT_BAD_PTR_DEREFERENCE__Unloaded_pph.dll_ >> >> >> BUCKET_ID: APPLICATION_FAULT_BAD_PTR_DEREFERENCE__Unloaded_pph.dll_ >> >> >> Followup: MachineOwner >> --------- >> >> >> >> 2009/2/13 灵感之源 <[email protected]> >> >>> it will not crash any more. >>> >>> >>> >>> 2009/2/13 Finnur Thorarinsson <[email protected]> >>> >>>> >>>> >>>> I'll look at it tomorrow. In the meantime, can you try renaming >>>> >>>> C:\Program Files\TeraCopy\TeraCopyExt.dll >>>> >>>> >>>> to >>>> >>>> >>>> TeraCopyExt.dll.removed >>>> >>>> >>>> and try to reproduce the crash (without WinDbg)? >>>> >>>> >>>> -F >>>> >>>> >>>> 2009/2/12 灵感之源 <[email protected]> >>>> >>>>> hi, >>>>> >>>>> the mini dump is not mini at all, 26M with best compression, >>>>> exceeding email attachment quato, I use >>>>> http://www.rayfile.com/en/<http://www.rayfile.com/>, >>>>> hope you can get the file, from part1 to part4: >>>>> >>>>> >>>>> http://www.rayfile.com/files/26d481ba-f97a-11dd-8894-0019d11a795f/ >>>>> http://www.rayfile.com/files/bb27ff61-f975-11dd-9e71-0014221b798a/ >>>>> http://www.rayfile.com/files/75495154-f977-11dd-a0af-0019d11a795f/ >>>>> http://www.rayfile.com/files/352b059e-f978-11dd-ad74-0019d11a795f/ >>>>> >>>>> >>>>> log-------------------------------------------------------------- >>>>> >>>>> (14d4.157c): Access violation - code c0000005 (first chance) >>>>> First chance exceptions are reported before any exception handling. >>>>> This exception may be expected and handled. >>>>> eax=1978cff8 ebx=0000000f ecx=00000032 edx=18a1fad4 esi=1a362b78 >>>>> edi=1a365638 >>>>> eip=1a34c720 esp=18a1fad0 ebp=18a1fae0 iopl=0 nv up ei pl nz na >>>>> pe nc >>>>> cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 >>>>> efl=00010206 >>>>> *** WARNING: Unable to verify checksum for C:\Program >>>>> Files\TeraCopy\TeraCopyExt.dll >>>>> *** ERROR: Symbol file could not be found. Defaulted to export symbols >>>>> for C:\Program Files\TeraCopy\TeraCopyExt.dll - >>>>> TeraCopyExt+0xc720: >>>>> 1a34c720 8b10 mov edx,dword ptr [eax] >>>>> ds:0023:1978cff8=???????? >>>>> >>>>> >>>>> >>>>> 2009/2/13 Finnur Thorarinsson <[email protected]> >>>>> >>>>> Ooops, I accidentally removed chromium-discuss when I replied. >>>>>> >>>>>> Too bad the conventional way of creating a dump file are not working >>>>>> for you. However, you said you had installed the Debugging Tools for >>>>>> Windows, which means you can use WinDbg to catch the crash. Here is how: >>>>>> >>>>>> Shut down all Chrome instances. Then open WinDbg, select File \ Open >>>>>> Executable, browse to Chrome and launch it (you will have to press F5 >>>>>> after >>>>>> you close the File Open box). The Chrome window should come up. Now >>>>>> reproduce the crash. >>>>>> >>>>>> >>>>>> WinDbg should take control when this happens and you can generate a >>>>>> dump file using this command (in the Command Window of WinDbg): >>>>>> >>>>>> >>>>>> .dump /ma c:\chrome.dmp >>>>>> >>>>>> >>>>>> That should create a dump file on the root of the C: drive which you >>>>>> can send to me. >>>>>> >>>>>> 2009/2/12 灵感之源 <[email protected]> >>>>>> >>>>>> Hi, >>>>>>> >>>>>>> I also installed the debugging tools for win 2003, and also run >>>>>>> the gflags. and I also have searched for the .dmp file in Documents and >>>>>>> Settings as well as the whole system drive, none is generated today :( >>>>>>> really not know what's going on.... >>>>>>> >>>>>>> >>>>>>> 2009/2/12, Finnur Thorarinsson <[email protected]>: >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Ah, W2K3... I don't know if the XP one works. The gflags tool is >>>>>>>> also on the Windows 2003 CD under \Support\Tools. >>>>>>>> >>>>>>>> Can you try searching for .dmp files created today on your hard disk >>>>>>>> and see if it is in another location? But first, shut down all >>>>>>>> instances of Chrome and try launching Chrome with >>>>>>>> chrome.exe --noerrdialogs >>>>>>>> then reproduce the crash and check the %TEMP% directory for a .dmp >>>>>>>> file... if you don't find it, search the whole disk. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 2009/2/11 灵感之源 <[email protected]> >>>>>>>> >>>>>>>>> I enabled the crash dump, manually extract the Windows Support >>>>>>>>> tools for Windows XP, run every steps in your instruction. download >>>>>>>>> file, >>>>>>>>> press ok, crashed without compromise :) without restarting. >>>>>>>>> >>>>>>>>> but there is NO report file in %USERPROFILE%\Local >>>>>>>>> Settings\Application Data\Google\Update\CrashReports, strange, er? >>>>>>>>> >>>>>>>>> >>>>>>>>> 在09-2-12，Finnur Thorarinsson <[email protected]> 写道： >>>>>>>>> >>>>>>>>>> Sounds to me like a file extension crashing... >>>>>>>>>> >>>>>>>>>> See the following document, which helps configure Chrome to >>>>>>>>>> generate a crash dump. >>>>>>>>>> http://www.google.com/support/chrome/bin/answer.py?answer=107788 >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Also, follow these instructions to turn on heap checking: >>>>>>>>>> http://code.google.com/p/chromium/issues/detail?id=3269#c14 >>>>>>>>>> >>>>>>>>>> Once you turn on both crash dump generation and heap checking, >>>>>>>>>> start up Chrome and try to get it to crash again. You can send me >>>>>>>>>> the dump >>>>>>>>>> file directly and we'll take it from there. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> 2009/2/11 灵感之源 <[email protected]> >>>>>>>>>> >>>>>>>>>>> there are other ways to reproduce: >>>>>>>>>>> >>>>>>>>>>> 1. right click, "new...", might crash; >>>>>>>>>>> 2. right click, "new..."->folder, will crash; >>>>>>>>>>> 3. after above, select a file, click "OK", will crash; >>>>>>>>>>> >>>>>>>>>>> it crashes so often that I will try not to download file as >>>>>>>>>>> possible as I can... >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> 2009/2/12, Finnur Thorarinsson <[email protected]>: >>>>>>>>>>> >>>>>>>>>>>> There have been a few shell extensions that crash Chrome when >>>>>>>>>>>> saving. For example: >>>>>>>>>>>> http://code.google.com/p/chromium/issues/detail?id=5228 >>>>>>>>>>>> Maybe something like that, perhaps? >>>>>>>>>>>> >>>>>>>>>>>> On Wed, Feb 11, 2009 at 19:54, unruledboy <[email protected] >>>>>>>>>>>> > wrote: >>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> very often, when I download file, choose local file to save, it >>>>>>>>>>>>> will >>>>>>>>>>>>> crash. I am using windows 2003 enterprise. >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Regards, >>>>>>>>> 灵感之源 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Regards, >>>>>>> 灵感之源 >>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> Regards, >>>>> 灵感之源 >>>>> >>>> >>>> >>>> >>> >>> >>> >>> >>> -- >>> Regards, >>> 灵感之源 >>> >> >> > > > -- > Regards, > 灵感之源 --~--~---------~--~----~------------~-------~--~----~ Chromium Discussion mailing list: [email protected] View archives, change email options, or unsubscribe: http://groups.google.com/group/chromium-discuss -~----------~----~----~----~------~----~------~--~---
