Paul Stewart pravi: > Thanks Phil... I hadn't looked at Oracle solutions yet.... > > And thanks for all the input from everyone on the list... I am looking at > this from a broad perspective initially and hoping that a specific solution > will jump out at me.... Through the list and off-list I've acquired quite a > few new systems to take a look at ... appreciate the feedback.... > > Paul > > > -----Original Message----- > From: Phil Bedard [mailto:[EMAIL PROTECTED] > Sent: Sunday, July 08, 2007 2:34 PM > To: Paul Stewart > Cc: 'Gerry Boudreaux'; [email protected] > Subject: Re: [c-nsp] ISP Network Monitoring/Helpdesk/Workflow Automation > > I've used Metasolv (now owned by Oracle) that which was customized for both > a business ISP environment as well as a traditional telco environment and it > worked well if you are looking for something to > track historical customer issues and whatnot. It's going to require > some programmers in order to customize the UI, backend, and whatnot > to what you want, and it's expensive. At some point though the > freeware tools just don't really do all you want them to in a larger > organization. Ours did IP address management, all customer ordering/ > provisioning workflow was done through it, as well as trouble ticketing, > which I thought worked better than RT. You could do inventory type > management in it as well, but it had no real network monitoring/etc. in it. > The APIs are extensible so you could probably make it do that as well with > enough work. > > Phil > > > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ >
you should also look for CA Spectrum and eHealt products with Service Desk ticketing system integration _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
