"Shared Support" is a variant of SMARTnet where Cisco and its partners
'share support' delivery.
Wilson,
To simplify.....
- Make the Bug toolkit and Bug fixes freely available to all customers
that have purchased Cisco software.
-Eninja
On Aug 17, 2009, at 2:07 PM, "Leonardo Gama Souza" <leonardo.so...@nec.com.br
> wrote:
Bug toolkit is not only available to Smartnet customers. Shared
Support
customers also have access.
-----Mensagem original-----
De: cisco-nsp-boun...@puck.nether.net
[mailto:cisco-nsp-boun...@puck.nether.net] Em nome de e ninja
Enviada em: segunda-feira, 17 de agosto de 2009 03:22
Para: ws...@cisco.com
Cc: cisco-nsp@puck.nether.net
Assunto: Re: [c-nsp] Feedback on Bug Toolkit (BTK),IOS Software
Download
Planner, etc...
Wilson,
*Feedback:*
- Make the Bug toolkit and Bug fixes freely available to all
customers
that have purchased Cisco software and not just SMARTnet customers.
-Eninja
On Thu, Aug 13, 2009 at 7:01 AM, Rodney Dunn <rod...@cisco.com> wrote:
I got involved through a few channels and encouraged the teams
responsible
for some of the Cisco.com Support tools to leverage this forum
directly for
feedback. They were very interested in the idea.
Can those of you that care enough to give direct feedback based on
the
past
threads around IOS Upgrade Planner, Bug Toolkit, etc. please take a
few
minutes and compose an email directly to:
Wilson Shiu (wshiu) <ws...@cisco.com>
He is the point of contact for feedback.
They are eager to listen so now is a good time to get involved.
I encourage you guys to take advantage of this.
Thanks
Rodney
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