There is always a Duty Manager available to escalate faults. They are non technical but there job is get you the support you need in critical situations. In the 10 years I have been dealing daily with the TAC I have spoken to them may 5 times and each time they have done the business.
Regards Kevin On Mon, Sep 21, 2009 at 9:24 AM, Alan Buxey <a.l.m.bu...@lboro.ac.uk> wrote: > hi, > > the webex option is worrying when you have a core failure > (and therefore network is unknown useable status) > I think a large swathe of support is going the webex route > where they get you to log in and then they poke around > your system using predetermined flow chart of things to check > (i've been on the end of 2 of these recently - the end > result being ' yes, it is configured as you say and tech-support > shows, and yes we do see the same error message as you :-| ) > > but regarding the phone call - its not quite 'native English-speaking' > that you are after per-se.... what the issue is is regional > accents - strong accents and pronunciation can make for very difficult > and strained conversations.. believe me - we have 'native English speakers' > all over the UK who can be very difficult to fathom - many times I have > been chatting to support staff in Scotland, Nthn Ireland etc and i just > cant > make out certain words/phrases so have to 'replay' the words i did make > out to make out what they've said - and Tyneside and Merseyside accents > can be just as bad ;-) > > unfortunately, with 'worldwide' companies and support this situation > will become more common.... salaries in the 'up and coming' economic > zones are $$cheap$$ and working rules/protection very weak... out of > hours working is not eg double time or time off in lieu. and VOIP > technology lets this play out cheaply too. They can probably train up > and hire 4 or 5 Eastern engineers for the price of a Euro or US > engineer on the phone (an Engineer limited to ~39hours /week and well > paid overtime/out of hours coverage etc) > > > anyway, technically - you booted your 6500's into a new IOS...they > actually came up, switched/routed for some time and THEN dropped back > to ROMMON mode? > > alan > _______________________________________________ > cisco-nsp mailing list cisco-nsp@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > _______________________________________________ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/