Yet another plus 1 for Curvature. They're pretty awesome. Our rep is Lee Jacobs. Great dude. I'm pretty sure Curvature has ruined virtually ever other vendor for me. There are very few that respond as quickly.
On Wed, May 18, 2016 at 7:12 PM, CiscoNSP List <cisconsp_l...@hotmail.com> wrote: > > If you purchase from Curvature, and purchase their support, you basically get > tech support(Not overly great, but TAC isnt either lol)+advanced hardware > replacement , but you dont get access to software updates....hence why we > purchase smartnet on any kit we get from Curvature. > > ________________________________________ > From: cisco-nsp <cisco-nsp-boun...@puck.nether.net> on behalf of Charles > Sprickman <sp...@bway.net> > Sent: Thursday, 19 May 2016 3:47 AM > To: Brian Lehigh > Cc: Cisco Network Service Providers > Subject: Re: [c-nsp] Pre-owned equipment vender > > We’ve used them a bit as well, they seem easy to deal with and any > mistakes/failures are made right very quickly. > > One thing I’m not clear on (I don’t deal with sales) is just how their > in-house “SmartNet” replacement works. I understand they can help out on the > hardware side, but I’m unclear on the software side. We buy lots of EOL > stuff, so I’ve not had to deal with updating IOS on 3550 switches and the > like. :) If you bought something more modern (like a early gen ASR), what > hoops do you have to jump through to get software updates from Cisco? > > Charles > -- > Charles Sprickman > NetEng/SysAdmin > Bway.net - New York's Best Internet www.bway.net > sp...@bway.net - 212.982.9800 > > > >> On May 18, 2016, at 11:01 AM, Brian Lehigh <brian.leh...@gmail.com> wrote: >> >> Yet another +1 for Curvature / NHR. I’ve been working with them for years. >> They are wonderful. My rep, Shoshana Levy, is amazing. Responses to emails >> with in minutes. Their support is great as well. I had a Cisco IP phone >> fail while under their warranty period. I had a new one show up the first >> thing the next morning, no questions asked. >> >> -Brian >> >>> On May 18, 2016, at 7:24 AM, Satish Patel <satish....@gmail.com> wrote: >>> >>> Hello, >>> >>> We are planning to buy pre-Owned equipment so does anyone has any >>> experience with following 3 venders and their support? >>> >>> curvature >>> networkequipment.net >>> worldwidesupply.net/ >>> _______________________________________________ >>> cisco-nsp mailing list cisco-nsp@puck.nether.net >>> https://puck.nether.net/mailman/listinfo/cisco-nsp >>> archive at http://puck.nether.net/pipermail/cisco-nsp/ >> >> _______________________________________________ >> cisco-nsp mailing list cisco-nsp@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-nsp >> archive at http://puck.nether.net/pipermail/cisco-nsp/ > > _______________________________________________ > cisco-nsp mailing list cisco-nsp@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > _______________________________________________ > cisco-nsp mailing list cisco-nsp@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ -- 09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0 _______________________________________________ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
