FYI, The latest 9971 firmware still has this delay problem with 9.4.1 firmwares to date.
sip9971.9-4-1SR1-2 Any ETA on when bug id CSCuh24796 will be fixed? On Thu, Dec 5, 2013 at 1:10 AM, Erick B. <erick...@gmail.com> wrote: > Here is the bug id for the issue we ran into, this was an existing open > bug... > > CSCuh24796 Bug Details > > > 9971 phones slow response when call history window involved > > Symptom: > 9971 phones are slow with user interface whenever call history window is > appearing on the screen > > Conditions: > problem found with hardware revision 11 phones > > Workaround: > changing "Simplified New Call UI interface" parameter was suggested but it > leads to call history window does not appear at all > which leads to missing functionality and thus is not acceptable > > More Info: > the slowness is directly related to number of stored calls in call history. > If you clear call history there will be timlly response from 9971 > > > > On Tue, Dec 3, 2013 at 4:40 PM, Erick B. <erick...@gmail.com> wrote: >> >> Ok. Thanks.. the option is disabled by default right and since these >> logging and debugs are disabled this shouldn't be causing the delay we are >> seeing. >> >> I can't reproduce the offhook delay since enabling the Simplified Call UI. >> >> >> On Tue, Dec 3, 2013 at 4:19 PM, Ryan Ratliff (rratliff) >> <rratl...@cisco.com> wrote: >>> >>> With the latest devpack you can set the debug profile from CCMAdmin. The >>> only options are default (default log level), telephony (turn on >>> everything), and preset (don't set any debugs). The last one will leave >>> whatever you may have enabled via SSH. This is for the case when you need >>> to set debugs on a bunch of phones and don't want to annoy your interns by >>> making them do it via ssh. >>> >>> -Ryan >>> >>> On Dec 3, 2013, at 5:05 PM, Erick B. <erick...@gmail.com> wrote: >>> >>> No, those options aren't enabled. For the telephony debug profile that is >>> set by SSH'ing into phone right? (never did that yet on these phones). >>> >>> >>> On Tue, Dec 3, 2013 at 3:49 PM, Ryan Ratliff (rratliff) >>> <rratl...@cisco.com> wrote: >>>> >>>> If you haven't already make sure you don't have the log server or >>>> "telephony" debug profile activated. Both of those are known to cause >>>> performance issues on wireless 9971s. >>>> >>>> -Ryan >>>> >>>> On Dec 3, 2013, at 4:22 PM, Erick B. <erick...@gmail.com> wrote: >>>> >>>> Update on our 9971 issue with delayed/prolonged digits. >>>> >>>> It only happens on Wireless 9971s. When we plug a 9971 into with wired >>>> connection the off hook dialing/delay doesn't occur. Working with TAC, they >>>> had me enable the Simplified Call UI option and with that enabled the >>>> offhook dialing delay on wireless 9971s doesn't occur. I'm continuing to >>>> work with TAC as this seems to be a new issue in 9.4.1 since this didn't >>>> occur in 9.3 firmwares from our experiences. >>>> >>>> Erick >>>> >>>> >>>> >>>> On Tue, Dec 3, 2013 at 1:57 PM, Ryan Ratliff (rratliff) >>>> <rratl...@cisco.com> wrote: >>>>> >>>>> CSCud54886 is what gets the 9971 9.4(1) software into a CUCM version. >>>>> For 8.6(2) it went into 8.6.2.24106-1 which means it will be in the next >>>>> devpack. I don't have a date for when that will be but it shouldn't be >>>>> too >>>>> long. If you really need a 9.4(1) feature open a TAC SR and ask for the >>>>> ES >>>>> build I referenced above to be posted for you (it isn't out of testing yet >>>>> so it'll be a few days). >>>>> >>>>> -Ryan >>>>> >>>>> On Dec 3, 2013, at 12:21 PM, Daniel Pagan <dpa...@fidelus.com> wrote: >>>>> >>>>> We’re looking at the Read Me for the new 8.6(2) device pack and noticed >>>>> the compatibility table lists 9.3(4.24) as the latest supported 9971 >>>>> firmware. Firmware 9.4(1) isn’t mentioned as compatible for the latest >>>>> 8.6(2) device pack. >>>>> >>>>> >>>>> >>>>> The BU is still developing on 8.6(2) so I don’t see why its latest >>>>> device pack would introduce compatibility issues. Does anyone know if this >>>>> is simply a documentation error? Firmware 9.4(1) was published two weeks >>>>> prior to the device pack. It seems the device pack Read Me wasn’t updated >>>>> to >>>>> reflect the most recent firmware, but I’d like to be 100% sure. >>>>> >>>>> >>>>> >>>>> >>>>> http://www.cisco.com/web/software/282074299/107528/cmterm-devicepack-8.6.2.24104-1_Readme.pdf >>>>> >>>>> >>>>> >>>>> Thanks ahead of time. >>>>> >>>>> >>>>> >>>>> - Dan >>>>> >>>>> >>>>> >>>>> >>>>> From: Erick B. [mailto:erick...@gmail.com] >>>>> Sent: Monday, November 18, 2013 3:41 PM >>>>> To: Daniel Pagan >>>>> Cc: Ryan Ratliff (rratliff); cisco-voip voyp list >>>>> Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA? >>>>> >>>>> >>>>> >>>>> FYI, I've downgraded to 9.3.4 and don't have the delay issue and >>>>> updated back to 9-4-1-9 and it is back. I'll work with TAC on this. >>>>> >>>>> >>>>> >>>>> On Wed, Nov 13, 2013 at 4:03 PM, Erick B. <erick...@gmail.com> wrote: >>>>> >>>>> Ok. I haven't experienced this problem before and have been on a 9971 >>>>> for a long time and been through a majority of the firmware versions. >>>>> >>>>> >>>>> >>>>> The most recent problem here was phones doing phantom calls to >>>>> customers, etc (numbers in call history) and 9.3.4 fixed those issues. >>>>> (9.3.2 ES12 had fix for that which solved it for most part but a handful >>>>> of >>>>> phones had random phantom calls still). >>>>> >>>>> >>>>> >>>>> On Wed, Nov 13, 2013 at 2:53 PM, Daniel Pagan <dpa...@fidelus.com> >>>>> wrote: >>>>> >>>>> This was a major issue for our customers using 9971s on firmware >>>>> versions pre-9.3.1 (I mistakenly said 9.2.1 before…). The symptom was that >>>>> users would begin dialing and the phone’s UI changes would drag behind. >>>>> Due >>>>> to the delay in UI transitions (on-hook to off-hook to digits displayed, >>>>> etc.), users would often experience a prolonged audible tone for some key >>>>> presses. In other cases, the phone would discard the first few digit >>>>> presses >>>>> completely. We’ve yet to see this again since 9.3(1) but we have a >>>>> customer >>>>> slowly rolling out 9.4(1) now. I’ll chime in again over the next few days >>>>> if >>>>> we observe the same issue you’re seeing. >>>>> >>>>> >>>>> >>>>> The old defect for prolonged digit playback: >>>>> http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827 >>>>> >>>>> >>>>> >>>>> Hope this helps >>>>> >>>>> >>>>> >>>>> - Dan >>>>> >>>>> >>>>> >>>>> From: Erick B. [mailto:erick...@gmail.com] >>>>> Sent: Wednesday, November 13, 2013 3:29 PM >>>>> To: Ryan Ratliff (rratliff) >>>>> Cc: Daniel Pagan; cisco-voip voyp list >>>>> >>>>> >>>>> Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA? >>>>> >>>>> >>>>> >>>>> Offhook. Onhook dialing seems to be fine (don't do onhook dialing much >>>>> myself). >>>>> >>>>> >>>>> >>>>> Can't reproduce problem on 9971 still on 9-3-4-24. Both phones are on >>>>> same WiFi network. >>>>> >>>>> >>>>> >>>>> Seems to be delay on phone taking first and second digits. Able to >>>>> duplicate it pretty much all the time. >>>>> >>>>> >>>>> >>>>> On Wed, Nov 13, 2013 at 2:00 PM, Ryan Ratliff (rratliff) >>>>> <rratl...@cisco.com> wrote: >>>>> >>>>> Offhook, onhook dialing? I don't see the same thing here on a 9971. >>>>> >>>>> >>>>> >>>>> -Ryan >>>>> >>>>> >>>>> >>>>> On Nov 13, 2013, at 2:45 PM, Erick B. <erick...@gmail.com> wrote: >>>>> >>>>> >>>>> >>>>> Has anyone upgraded to 9.4.1-9 yet? >>>>> >>>>> >>>>> >>>>> When making calls, there is delay on first digit (longer tone heard >>>>> while phone catches up)... testing 9.4.1-9 on 2 phones. Able to duplicate >>>>> it >>>>> most of the time. Doesn't matter if it is internal/external call. >>>>> >>>>> >>>>> >>>>> On Wed, Oct 30, 2013 at 12:54 PM, Daniel Pagan <dpa...@fidelus.com> >>>>> wrote: >>>>> >>>>> Thanks– We’ve been working on two cases w/ TAC, one related to >>>>> unresponsive UI (some softkeys incl. Answer and menu options not >>>>> responding) >>>>> and the other related to the phone’s local call control prematurely >>>>> hitting >>>>> the busy trigger. The former is still ongoing and BU requested that we >>>>> upgrade to 9.3(4) hoping the enhancements made to IPMA should resolve the >>>>> problem. The latter was chalked up to having the privacy feature enabled >>>>> at >>>>> the device level, not at the service parameter level. >>>>> >>>>> >>>>> >>>>> In either case we have no defect – I think partially because the issues >>>>> are hard to recreate and capture from the beginning. The defects we’re >>>>> hoping to avoid in vanilla 9.3(4) are CSCud85545, CSCug20675, CSCuc00963, >>>>> CSCuc00963 (ES1 resolved) and CSCuh91405. The customer experienced issues >>>>> very similar to these prior to 9.2(1) and understandably doesn’t want to >>>>> re-introduce the symptoms to end users. >>>>> >>>>> >>>>> >>>>> We’ll keep an eye out for 9.4(1) and request for a defect again (if >>>>> possible of course) on the existing issues. >>>>> >>>>> >>>>> >>>>> Thx again >>>>> >>>>> >>>>> >>>>> From: Ryan Ratliff (rratliff) [mailto:rratl...@cisco.com] >>>>> Sent: Wednesday, October 30, 2013 1:02 PM >>>>> To: Daniel Pagan >>>>> Cc: Justin Steinberg; cisco-voip@puck.nether.net >>>>> >>>>> >>>>> Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA? >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Do you have a defect for the UI performance issue? There was a fix >>>>> that went into 9.3(4)ES1 to help address digits being dropped when they >>>>> are >>>>> dialed quickly when another screen is up (admin settings for example). >>>>> Get >>>>> TAC to give you 9.3(4)ES1 and see if that helps things. If not then work >>>>> to >>>>> get a bug identified. >>>>> >>>>> >>>>> >>>>> To my knowledge there won't be any SRs for 9.3(4). 9.4(1) is due to >>>>> come out relatively soon. >>>>> >>>>> >>>>> >>>>> -Ryan >>>>> >>>>> >>>>> >>>>> On Oct 30, 2013, at 10:07 AM, Daniel Pagan <dpa...@fidelus.com> wrote: >>>>> >>>>> >>>>> >>>>> I’m hoping to see what defects are resolved between 9.3(4) and >>>>> 9.3(4)SR1. The vanilla 9.3(4) introduces UI performance issues similar to >>>>> what our customer experienced pre 9.2(1) in 2011. There’s a few firmware >>>>> issues they’re currently experiencing that we’ve been investigating w/ TAC >>>>> and 9.3(4) was identified to resolve a few of those problems, but we’re >>>>> hoping to avoid re-introducing phone UI performance problems back into the >>>>> environment. >>>>> >>>>> >>>>> >>>>> Phone models are pimarily 9971 and 8961 devices. >>>>> >>>>> >>>>> >>>>> - Daniel >>>>> >>>>> >>>>> >>>>> From: Justin Steinberg [mailto:jsteinb...@gmail.com] >>>>> Sent: Tuesday, October 29, 2013 8:25 PM >>>>> To: Daniel Pagan >>>>> Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA? >>>>> >>>>> >>>>> >>>>> are you trying to fix a specific bug ? what phone model ? >>>>> >>>>> >>>>> >>>>> On Tue, Oct 29, 2013 at 4:55 PM, Daniel Pagan <dpa...@fidelus.com> >>>>> wrote: >>>>> >>>>> Folks: >>>>> >>>>> >>>>> >>>>> Just wondering if there’s an ETA for 9.3(4)SR1 firmware. >>>>> >>>>> >>>>> >>>>> As usual, thanks ahead of time. >>>>> >>>>> >>>>> >>>>> - Daniel >>>>> >>>>> >>>>> _______________________________________________ >>>>> cisco-voip mailing list >>>>> cisco-voip@puck.nether.net >>>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> cisco-voip mailing list >>>>> cisco-voip@puck.nether.net >>>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>>> >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> cisco-voip mailing list >>>>> cisco-voip@puck.nether.net >>>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>> >>>> >>> >>> >> > _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip