Hey mate, Usually only a couple of days in my experience.
I would complain and try and escalate it further. Cheers, Tim. From: cisco-voip [mailto:[email protected]] On Behalf Of Dana Tong Sent: Monday, 12 May 2014 11:50 AM To: [email protected] ([email protected]) Subject: [cisco-voip] UC 9 licensing Good day all, I did an upgrade to UCM 9.1(2)SU1 last week. (Monday night) I provided the Global Licensing team the following information: UCSS / ESW contract Original Sales order # (original BOM was for 3 years UCSS / ESW on xxx CUWLBE Standard plus xxx analogue devices) Product Upgrade Tool - confirmation order License Count Utility output Original License count How long does it take for the "Product Manager" to review and provide the ELM license? It's now been a week. I am having very little response with the lady in the states. Does the Global Licensing Team work in the APJC region? Cheers Dana
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