Hi I'm deploying CUCM 10.5(1) and UCCX 10.5(1) for a new customer. I decided to go with Finesse instead of CAD because CAD is ye olde.
So far so good, been playing around with the desktop layout and the sample gadgets etc. However I came across this page and noticed there are a few things missing compared to CAD. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/white-paper-c11-730883.html Because Unified CCX 10.0 is the first release of Finesse for Unified CCX, some key features in Cisco Agent Desktop are not yet available in Finesse. These features include: ● Direct preview outbound support ● Multiple-line handling ● Agent email ● Localization ● Agent-to-agent chat ● Some workflow events and actions ● Blind transfer ● Recent call list ● On-demand call recording I believe 1,2 and 3 are added to 10.5(1). However agent-to-agent chat, blind transfer and on-demand call recording is a must, and I'm wondering when to expect finesse to be on par with CAD. Also I don't want to use MediaSense just to store recordings, that might be fine with UCCE but not UCCX, it should be able to handle it on the server as it did with CAD. Thanks _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
