Couldn’t dial the CTI Route Point for Attendant Console which gave the problem away ☺
Found the Attendant Console > Queue had Time of Day Routing set for all hours to Transfer back to Unity Call Handler. Thus a loop. Fixed the Time of Day Routing. From: cisco-voip [mailto:[email protected]] On Behalf Of Jason Aarons (AM) Sent: Wednesday, December 17, 2014 12:36 PM To: cisco-voip ([email protected]) Subject: [cisco-voip] Unity Connection > SIP/CUCM > SCCP Attendant Console We zero out of Unity and the Attendant Console shows 1 ring then caller is gone. About to pull Trace files. All same region G711. Unity Connection > CallHandler Transfer> SIP/CUCM > CTI Route Point > CTI Port > SCCP Attendant Console Advanced 10.5> Operator alerted one ring The end user from PSTN hear the Wait While I transfer your call then right back to the CallHandler Greeting Unity Connection 10.5.1.10000-7 CallManager 10.5.1.11901-1 Attendant Console Advanced 10.5.10-3 itevomcid
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