Line has to be configured to be recorded under VoIP Devices in QM. Run a packet capture on QM server or pull CallManager traces and make sure QM is responding to the outgoing Invites with a 200OK with correct media information.
Brian On Mon, Feb 9, 2015 at 1:39 PM, shabbar babrawala < [email protected]> wrote: > Hi > > Customer is running *cucm 9.1*, and Quality Manager has just been > installed for Monitoring and *recording*. > > We have everything setup correctly on the call manager side, Turned on > BIB, enabled *recording*, associated *recording* profile, created SIP > profile and added SIP trunk. > What Works: *QM* is able to monitor the phone > Problem: *We get calls on the QM showing 0Kb if i do DNa on CUCM we see > that the call is going out to the QM via SIP trunk, is there any config to > be done on the QM side to be able to detect the call.* > Any assistance is appreciated! > > > Regards > > shabbar > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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